IT Business Analyst

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

• Applies tools, techniques and processes to track and log activities that ensure operational efficiency for the day-to-day business functions. Ensures that users comply with processes.
• Consults with process and business stakeholders, vendors, analyze capability needs, and identify people, process, technology, governance, and or integration defects that hinder service delivery. 
• Able to document, articulate and present findings and recommendations for process improvements within committed timeframes to peers and all levels of management.
• Performs audits to check the accuracy of information and undertakes any necessary corrective action under direction. 
• Leads focused technical analysis discussions, delivers supporting artifacts and assists with conducting review sessions for all necessary approvals.
• Identifies potential changes for quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction.
• Project assignments can include complex projects or enterprise-wide assignments.
• Assignments are mid to long-term projects, tasks and/or maintenance assignments.
• Supports functions or teams in the development of project and/or operational methods for measurement.
• Identifies and prioritizes appropriate measures, scales, and targets. Designs reports and reporting formats.
• Identifies and resolves issues with applications, following agreed procedures and uses software and tools to collect agreed performance statistics.
• May be responsible for completing or overseeing ad hoc tasks, assignments or projects.
• Remote eligible.

• Requires a bachelor's degree in Computer Science, Technology, Medical, Business discipline or equivalent experience.
• Requires 2 or more years of experience as a business, data, or analyst.
• Prefer experience in a healthcare or hospital/medical related industry.
• Ability to understand technology projects and concepts as they relate to high-level business financial objectives, and ability to present those concepts to both IT and non-IT audiences in a concise and easily-understandable manner.
• Ability to handle multiple tasks, set priorities, schedule and meet deadlines, including ability to deliver on short timeframes while in a remote environment.
• Proven abilities in problem management, process analysis, reporting, and root cause analysis.
• Operational understanding and ability to work in a complex and matrix oriented team environment; experience working in a team-oriented, collaborative environment.
• Operational knowledge of CommonSpirit's business operations, legacy systems, interfaces/EDI, and evolving technology is desired.
• ITIL Foundations preferred.
• Prefer experience in a healthcare or hospital/medical related industry.
• High proficiency with data visualization.