JOB SUMMARY:

Data Analysts support the development and optimization of strategic initiatives by generating actionable insights and recommendations from internal and external data. Data Analysts support business growth by using business intelligence tools to mine complex data, identify historic trends, and visualize large datasets. Data Analysts play a critical role in data governance, helping to create and maintain data standards and quality.

The Data Analyst will work as part of the skilled and passionate Customer Service team delivering business solutions that enable data driven decision making. The position’s primary role will be to leverage internal and external data using data science techniques to solve business problems.

At Textron Aviation, we are building a community of Data & Analytics professionals with an emphasis on collaboration and cross functional support. You will have the opportunity to work closely with your peers throughout the organization toward a vision of data driven strategy

JOB RESPONSIBILITIES:

Develop and maintain data reports measuring daily business activities in Power BI, Alteryx, or similar tools using query languages and formula libraries such as SQL and DAX
Serves as an internal consultant to business leaders by conducting regular and ad-hoc analyses to convert data into strategic assets.
Develop technical as well as process-based solutions addressing business needs
Work to improve data quality by assisting data governance efforts in creating and maintaining data quality standards
Develop best practices and document proven solutions
Interface with other data professionals throughout the organization to embrace cross functional growth in analytics capabilities
Gather and document analytics project requirements from business stakeholders
Explore and understand the inner workings and market context of an aircraft OEM

EDUCATION/ EXPERIENCE:

· Bachelor’s degree required in MIS, Computer Science, Data Analytics, Business Administration, Engineering, Mathematics, Economics, Statistics, or related technical field/coursework

· Aviation experience preferred

QUALIFICATIONS:

· Strong written and verbal communication skills

· Experience with Microsoft Office including Excel and PowerPoint

· Practical application experience with one or more analytics packages such as SAS, R, SQL, Python (& associated libraries), or similar

· Experience with data visualization tools such as Power BI, Tableau, or similar tools

· Experience working with relational databases and developing complex data sets

· Ability to identify relevant metrics and explain technical information to a broad audience

· Desire and ability to learn and leverage new software, tools, and processes in a self-learning environment

Textron Aviation Inc. must comply with U.S. export control laws and regulations. If a position requires access to sensitive information controlled under these laws and regulations, a successful applicant must be eligible to meet any requirements to access controlled information.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Data Analyst - Customer Service

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