JUNIOR CUSTOMER ANALYST
Role: Junior Customer Analyst
Department: Ecommerce (Data & Insights)
Reports to: Senior Customer Analyst
Location: Kingston-on-Thames
Hours: 37.5
Crew operate a growing portfolio of British fashion
brands that balance heritage with innovation. We celebrate our customers by
creating data-driven strategies that meet their needs across ecommerce and
retail environments.
We believe in collaboration, creativity, and developing
future-facing talent. This junior role is a fantastic opportunity to begin your
data career in a high-impact, commercial setting — supporting our data and
insight efforts across multiple retail brands.
PURPOSE OF THE ROLE
As a Junior Customer Analyst, you’ll support the Data &
Insights team in delivering analysis, reporting and insight across ecommerce
and retail channels. Working closely with the Senior Customer Analyst, you’ll
help prepare data, build dashboards, and assist in translating performance into
actionable business learnings.
You’ll gain exposure to the Group’s data strategy, tooling,
and modelling approach — with opportunities to grow your technical and
commercial skills through on-the-job learning and mentorship.
KEY RESPONSIBILITIES
- Support
the delivery of customer and performance insights across ecommerce and
retail
- Assist
in preparing datasets and maintaining reports for stakeholders across
trading, product, digital, and retail teams
- Help
design and maintain dashboards and visual reports using tools such as
Power BI and Looker Studio
- Assist
in analysing customer journeys, campaign performance and ecommerce
behaviour
- Translate
data into insight summaries and visual outputs that support
decision-making
- Learn
and apply foundational concepts in segmentation, forecasting, and
attribution over time
- Collaborate
cross-functionally to understand stakeholder needs and develop analysis
that drives action
KEY SKILLS AND EXPERIENCE
- A
strong academic background in a mathematical, analytical or technical
subject (e.g. Mathematics, Statistics, Economics, Data Science, Physics,
Computer Science)
- Demonstrable
interest in data, analytics, or ecommerce through academic projects,
internships or early work experience
- Basic
knowledge of Excel and an interest in developing skills in SQL and BI
tools
- Highly
organised and detail-oriented, with an eagerness to learn from others
- Strong
communication skills and willingness to engage with both data teams and
commercial colleagues
- A
proactive, curious mindset with the ability to ask questions and explore
solutions
- Ability
to manage multiple tasks and timelines in a fast-paced environment
DESIRABLE
- Exposure
to any data visualisation or analytics platforms (Power BI, Looker Studio,
etc.)
- Familiarity
with ecommerce environments or consumer-facing brands
- Any
experience using Google Analytics, or CRM platforms like Ometria or
ContentSquare is a plus