Business Analyst

At Crew Clothing, we believe clothes are about so much more than “just clothes”. Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style. These are clothes for life’s best moments.

We believe in collaboration, kindness and creativity, in celebrating our successes and championing our customer at every step of the way. From ’93 to now, people have been at the heart of everything we do. It’s in our name – Crew.

Reporting to Head of IT this is a business-facing role where you will be
given the opportunity to add real value. The IT Business Analyst must be able
to demonstrate they are a customer focused individual with the energy, drive
and commitment to make it happen.  This
role will be required to work closely with the E-commerce department to
implement a new website platform, driving change and efficiencies, enhancing
the order creation and order fulfilment system.

This role will be
working on projects, which may affect several areas of the business, and thus,
good Organisational Politics, Conflict Management and Interpersonal skills are
essential.

Responsibilities:

• Ensure alignment
  to business objective:
  
• Champion
  the customer experience;
  
• Understand
  business requirements including documentation of as is / to be scenarios;
  
• Create
  implementation specifications and project plans;
  
• Assist and
  support QA, UAT and user training;
  
• Ensure
  that colleagues and project stakeholders have a clear view of progress,
  issues, risks and interdependencies relating to project delivery;
  
• Exercise
  judgment to document/present available options to the stakeholders and
  make recommendations based on financial, resource, and technological
  considerations;
  
• Focus on
  standardization of business process;
  
• Understand
  ecommerce best practices and technology trends. 
  

Key Skills and Experience:

Experience:

• Solid
  background in business enablement through technology;


• Experience
  of delivering website platforms would be advantageous;


• Experience
  with all aspects of IT projects, from design through development, testing,
  implementation, and support;


• Experience
  of B2B and/or B2C ecommerce solutions, ideally in a manufacturing business;


• Analytical
  and project management skills, including a thorough understanding of how
  to interpret business needs and translate them into application and
  operational requirements;


• Demonstrated
  ability to review, consolidate and communicate with all levels within IT
  and the business.

Essential skills:

• Strong
  analytical skills;
  
• Ability to
  explain complex technical issues to non IT-experts;
  
• Organised
  and flexible to changing business priorities;
  
• Problem
  solving & delivering results;
  
• Excellent
  listening skills;
  
• Willingness
  to take ownership of issues, ensure all interested parties are kept
  informed of progress and deliver solutions;
  
• Ability to
  work in an environment that is fluid with changing priorities;
  
• Action
  Orientated;
  
• Highest
  level of integrity, honesty and trust;
  
• Drive for
  results.
  

Desirable skills:

• Knowledge of AX or any other ERP
  system such as Oracle or SAP.