Job Title: Senior Data Analyst
Fixed Term Contract: Maternity Leave Cover
Reports to: COO
Location: Ireland - Remote
About us
Compliance & Risks is the leading provider of market access and product compliance SaaS solutions and is recognized as the leading end-to-end global product compliance solution provider across the technology, consumer goods and retail, industrial goods and life sciences sectors. The company’s market leading SaaS platform, C2P, enables uninterrupted market access for enterprises selling products globally by monitoring and managing key product requirements, regulations and standards in their chosen markets. The C2P platform provides the world’s most comprehensive database of legislative information, insights and actions, linked to product workflows, to help clients bring products to markets faster with lower risk and ensure ongoing compliance.
The company serves over 220+ global enterprise customers including: GE, Google, Nike, Amazon, Ikea, Bose, Tesla, Vaillant, Unisys, Samsung and Fujitsu.
Purpose:
The Senior Data Analyst will be part of a growing and dynamic team in Compliance and Risks responsible for planning, analysing and supporting operations management in the delivery of our services. You will perform advanced business analysis, determine best practices and develop insights and recommendations through analysis of data to drive key decision making in business performance, operations management and capacity planning & forecasting. You will be supporting teams across operations including Global Regulatory Compliance Team (Content delivery function) and Customer Success Team (Implementations & Support functions). You will work with other stakeholders across the company eg. Finance and Revenue Operations.
Key Responsibilities:
KRA 1: Data Analysis
- Acquire data from multiple sources and maintain data collection systems
- Analyse and interpret data, identifying key insights and trends on business performance
- Share actionable insights with key stakeholders to drive business decisions on a weekly and monthly basis
- Compare forecasts with actual data and track key performance indicators with commentary.
KRA 2: Reports & Dashboards
- Create and maintain dashboards and reports to support operations and performance management
- Create management reports as required for forecasting and strategic decision making while providing advice and guidance to senior stakeholders on decisions.
- Identify and select best in class tools for analysis, data visualisations and reporting
KRA 3: Communication & Collaboration
- Communicate effectively with colleagues at all levels of the organisation
- Collaborate with teams across the organisation in sharing best practice in analytical thinking, tools and data insights
- Present findings in a clear and concise manner to key stakeholders and influence decisions in a timely and appropriate direction.
- Monitor and oversee the work of less experienced members of the team, provide guidance, mentorship, and feedback.
KRA 4: Process Improvement & Project Management
- Proactively make recommendations that will define process improvements and efficiencies
- Measure impact of process changes and share findings with operations teams
- Work with management to prioritise business and information needs as a result of capacity planning and optimising resource utilisation
- Project Manage changes in process for increased productivity, better collaboration or increased Customer Satisfaction and retention or similar outcomes.
KRA 5: Gainsight Administration
- Serve as a Subject Matter Expert (SME) for the Gainsight NXT platform, providing in-depth knowledge and best practices for its configuration, administration, and utilization to support Customer Success operations.
- Translate business requirements into technical specifications within Gainsight, designing and implementing solutions such as playbooks, CTAs, reports, dashboards, and surveys to optimize the customer journey and improve efficiency.
- Collaborate with cross-functional teams including Customer Success, Sales, Marketing, and Product to understand their data and reporting needs, ensuring Gainsight effectively integrates with other business systems such as HubSpot and Zendesk.
- Develop and maintain Gainsight analytics and reporting, providing actionable insights into customer health, product adoption, retention trends, and the overall effectiveness of Customer Success initiatives to key stakeholders.
Experience and Qualifications
- Bachelor's degree in Computer Science, Business Information Systems or related technical field or equivalent practical experience
- Min. 5 years data analysis & reporting experience
- Ability to effectively analyse data & provide recommendations at an advanced level
- Ability to lead projects
- Excellent problem solving skills
- Strong knowledge and experience in data querying, data mining, data segmentation
- Strong understanding of Business Intelligence strategies/design as it relates to Data analysis
- Experience with one or more Business Intelligence and data visualisation tools, e.g. tableau, google data studio, microsoft power BI
- Ability to communicate & influence effectively to different levels in the organisation.
- Results driven, with strong focus on delivery & time management
- Strong reporting abilities, attention to detail & high levels of accuracy in all aspects of the role
- Ability to produce clear documents, business reports and presentations
- Experience in Process Design & Improvement eg. LEAN Six Sigma methodologies an advantage