Senior Business Analyst/Data Analyst

DEPARTMENT: Data and Analytics

LED BY: Director of Data and Analytics

HOURS: Full-Time; 40 hours/week; Hybrid, 2-3 days in-person

POSITION SUMMARY:

This engaging role is part of a centralized Data and Analytics team at Second Harvest Heartland (SHH) and will serve as the primary analyst for the Neighbor Services and Partner Relations departments. This position contributes meaningfully to the organization by defining analytical approach, scoping complex initiatives, and examining programs and agency partner data to discover new insights leading to organizational excellence, efficiency, and growth supporting the organization’s strategic plan. In this role you will work with a high level of autonomy to build trust and strong relationships across the organization, spending dedicated time with senior business leaders and teams to deeply understand their challenges. You will consult with them to provide reporting, analysis, and actionable recommendations, while also acting as a key translator between these business units and centralized IT/data engineering teams. You will lead and innovate alongside like-minded analysts to transform and advance data intelligence across the organization.

DUTIES AND RESPONSIBILITIES:

• Serve as senior data expert and strategic thought partner for Neighbor Services and Partner Relations teams. Partner proactively to help stakeholders scope and prioritize data initiatives to ensure alignment with overall business goals.
• Oversee development and maintenance of dashboards and reports to track key performance metrics and inform business decisions.
• Responsible for guiding and fulfilling reporting and analysis requests for programs including SNAP, FOODRx, CSFP, and the SHH Care Center.
• Prepare and validate critical reporting required for state funding, grants, and healthcare providers/insurers.
• Support Partner Relations and Operations teams with partner segmentation, service statistics tracking, and additional analytical needs.
• Query and analyze large datasets to uncover trends, identify opportunities, and troubleshoot discrepancies, helping us better understand and serve our neighbors and community partners.
• Develop and maintain expert-level knowledge in data platforms (ServiceNow, NetSuite) and assess implications of system changes on reporting feasibility and accuracy.
• Lead complex analytics projects from start to finish– managing stakeholder expectations, facilitating collaborative requirements gathering, and presenting unbiased, actionable insights to technical, non-technical, and executive audiences alike.

• Oversee data literacy and data quality improvement for assigned data domain; lead the identification and solutioning of complex data hygiene challenges.
• Maintain documentation of reporting requirements, procedures, and business rules. Support cross-training efforts.
• Work as a team to develop and maintain standard data and reporting practices to ensure accuracy and consistency across reports and departments; guide/coach other analysts on best practices.
• Foster a welcoming, inclusive, and productive work environment.
• Uphold SHH data security and privacy policies, partner data security, and privacy provisions.
• Other duties, as assigned.

ESSENTIAL QUALIFICATIONS:

• A combination of education and experience generally attained through a bachelor’s degree in an analytical field (mathematics, statistics, business, economics, marketing, etc.) and a minimum of 5 years of proven success managing complex data and analytics projects.
• Advanced expertise in data analysis, reporting, and visualization tools (e.g., Power BI, Excel, Power Query). 
• Advanced experience with CRM/ITSM/ERP environments (e.g. ServiceNow, NetSuite)
• Exceptional analytical and problem-solving skills with a proven ability to address unique or unstructured problems that have broad business impact.
• Highly proficient in data extraction, data modeling, mapping data joins, and designing dashboards.
• Well-organized, with exceptional attention to accuracy, detail, and follow-through.
• A strong strategic mindset with the ability to connect data insights to business goals and provide clear recommendations for action.
• Advanced relationship-building and interpersonal skills; a proven ability to build trust, influence outcomes, anticipate reactions, and facilitate decision-making at higher organization levels.
• Demonstrated experience acting as a liaison between business users and technical IT teams (DBAs/data engineers).
• Strong autonomy and comfort taking on unfamiliar work, driven by curiosity to seek out strategic knowledge and solutions.
• High degree of integrity, ethical decision-making and sound business judgment.
• Willingness and enthusiasm for innovation, change, and learning new tools/applications.

DESIRED QUALIFICATIONS:

• Knowledge of non-profits, grants process, SNAP program detail, and call center analytics.
• Proficiency with Service Now and NetSuite platforms. Knowledge of 3CLogic.
• Experience utilizing third-party datasets, such as US Census or Feeding America data.
• Proven experience leveraging centralized data warehouses (such as MS Fabric) and partnering closely with data engineers to build robust Power BI solutions.
• Experience with technical transitions impacting reporting/analytics (e.g. transitioning between software systems or shifting from decentralized to centralized warehouse data access).
• Familiarity with statistics and predictive modeling concepts.
• Interest in exploring and responsibly leveraging AI tools to improve reporting efficiency, team capacity, and data insights for business partners.

BEHAVIORAL EXPECTATIONS IN ALIGNMENT WITH OUR VALUES 

• We Deliver: We use our head and heart to make decisions, we make the best use of donor dollars, and we achieve results safely and reliably.
• We Lead with Our Hearts:We keep our neighbors, partners, and teams at the center of our work. We seek to understand and anticipate their needs.
• We are all in this Together: We collaborate, internally and externally. We communicate openly, seeking feedback and sharing knowledge.
• We Innovate: We seek out bold new ideas, we embrace change, and we commit to continuous improvement for ourselves and our work.
• We Believe our Differences Make us Stronger: We value inclusion and embrace the variety of backgrounds that make up our team and our community. Our different experiences and perspectives empower us to fulfill our mission.

PHYSICAL DEMANDS: