PowerSchool Technical Support & Data Analyst

Title: PowerSchool Technical Support & Data Analyst + Signing Bonus

Position Type: Full-time

Location: Annandale, VA

Salary Range: The range listed reflects the approximate full salary range for this role. Actual offers will be determined based on relevant experience and qualifications, and candidates will be placed within the range accordingly. PHILLIPS maintains a consistent and equitable process for salary decisions, and salary offers are non-negotiable to ensure fairness.

What we do and offer our team:

PHILLIPS Programs Schools are private special education day schools for students with behavioral health challenges, learning disabilities and other school challenges. Our programs provide a place of relationship and belonging where students can be accepted; treated with compassion and respect. We offer competitive salaries, a comprehensive benefits package, and an environment where leaders can harness their gifts and creativity, innovate, and make meaningful contributions as professionals in a workplace that lives our values.

What the Technical Support & Data Analyst does:

The Technical Support & Data Analyst provides PowerSchool and other technical support, including staff training, software functionality, and problem resolution. They also analyze and create data reports for executive and program staff:

• Provide PowerSchool and other technical support related to staff training, software functionality, and problem resolution.
• Log, track, and document software support calls, maintaining records of all calls.
• Manage technology projects, including consulting with programmers to explain software errors or necessary program changes. Test software and hardware for ease of use and applicability to staff needs.
• Develop and maintain data templates and dashboards to increase access to information for program staff.
• Provide monthly, quarterly, and annual data reports.
• Work with consultants to identify and resolve PowerSchool issues.
• Establish standards and procedures for data entry, monitoring the integrity of the PowerSchool database.
• Maintain confidentiality of all information.
• Assist with special projects as assigned.
• Perform other duties as needed.

What the Technical Support & Data Analyst brings to the team:

• Bachelor’s Degree with 1+ year(s) of relevant experience
• Strong Excel skills with interest and aptitude for learning other analytical tools
• Experience with PowerSchool or other student information systems (SIS), required
• Strong written and verbal communication skills
• Great attention to detail
• Self-motivated analyst, capable of uncovering data trends to improve operational proficiency