IT Technical Business Analyst

Join our team of exceptional customer-focused business process, workflow, and systems analysts in a dynamic international business.

As a Business Analyst, you'll collaborate with stakeholders across the organization to identify requirements, analyse challenges and opportunities, and contribute to the transition to a new suite of cutting-edge, fully integrated platforms as part of an exciting Digital Transformation program. Your primary goal will be to enhance customer experience and optimize the effectiveness of our technology services, driving best practices, productivity, and efficiencies.

This is a 16 Month Fixed Contract and will work on a hybrid basis from the Manchester Office.

• Support the Case Management System Manager in designing and embedding guiding principles and methodologies, including design thinking and data-driven design. Configure case management system work types, including phase plans, data capture, workflows, and portal pages.
• Be a proactive, customer-focused IT analyst, advocating for the end-user experience and taking ownership of problem-solving. Collaborate with Product Owners or Subject Matter Experts to manage the prioritization of investment requests and adhere to governance frameworks.
• Act as a change ambassador, ensuring all IT projects consider customer impact, and provide support during project go-live and warranty periods.
• Gather high-quality business and technical requirements, focusing on improving IT service effectiveness and identifying opportunities for new solutions.
• Design feedback mechanisms to identify trends and opportunities for continual improvement in service usage and adoption. Provide support to document technicians for complex document templates and data tagging to support workflow design.

There are some specific skills and experience we are looking for from candidates.

Essential:

• Bachelor's degree or equivalent experience in Business Analysis or related field.
• 3-5 years of demonstrable experience as a Business Analyst in the legal industry.
• Proficiency in Agile methodology, especially scrum, prototyping, and MVP.
• Experience with SharePoint, Case & Matter Management Systems (ShareDo highly desirable), and 3e.

Desirable:

• Experience in quality assurance, testing, and project management.
• Experience in end-to-end change management, from understanding customer needs to testing, implementation, and communication.
• Knowledge of target operating models, value stream mapping, and LEAN process improvement.
• Knowledge of Legal Technology software solutions

We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.

We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.

DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our colleagues at the centre of all that we do.