IT & Digital Business Analyst

London Borough of Lewisham

Full-time

On-site

United Kingdom

£54,135 - £56,151 GBP yearly

Description

Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!

We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.

Looking to be part of an innovative IT and Digital Service?

Looking to analyse and improve digital products that users love? The IT & Digital Services team at the London Borough of Lewisham is passionate about delivering new and improved digital products for residents, staff, and businesses. Our team combines IT and Digital Business Analysts, IT and Digital Business Partners, and other professionals who work together seamlessly, taking services from concept through to launch. We deliver services in a modern, agile way, with the user at the heart of delivery.

Here’s what sets us apart:

Cross-functional Collaboration: We break down silos, fostering communication and innovation across various council departments.
Agile Delivery: We iterate quickly, adapting to changing needs and user feedback, ensuring our application packages and off the shelf applications are always up to date and fit for purpose.
User-Focussed Outlook: We support and manage critical council applications and intuitive interfaces that solve real problems, focusing on the needs of our diverse range of users, from social care workers to financial analysts.
Data-Driven Decisions: We use data to measure success and continuously improve.

Ready to join us? Read about our job opening below.

What’s the role?

We are seeking a skilled IT and Digital Business Analyst to join our team and drive the successful delivery of innovative IT projects. You will play a crucial role in transforming our council’s services through technology. You will lead and manage a variety of IT projects, from inception to completion, ensuring they are delivered on time, within budget, and to the highest quality standards.

Key Responsibilities:

Undertake specific assignments to analyse, document and manage business need and help facilitate the design of cost-effective solutions that improve services.
Deliver business analysis to support the development of business cases and project delivery.
Analyse and document ‘as is’ and ‘to be’ processes and facilitate change.
Work closely with business areas and stakeholders to ensure that their requirements are identified, considered, and met.
Work independently and autonomously and lead on small to medium size projects.
Work closely with services and project teams to support the delivery of large corporate projects including transformation, service delivery, business and behaviour change projects and new ways of working.

What’s in it for you?

Excellent training and development opportunities, plus a range of benefits including:

Generous holiday allowance
Local Government Pension scheme
Flexible working and family friendly policies
Season ticket and bicycle loans
A range of staff discounts including local subsidised gym memberships
Supportive staff networks

What we’re looking for

Substantial knowledge of PRINCE2 and Agile project management methodologies and processes.

Knowledge of user-centric design.

Ability to work closely with senior managers to understand strategic requirements and to translate these into business cases for change. Substantial experience of having effectively managed projects in a large organisation from initiation through to implementation.

Experience of building effective working relationships and achieving agreed objectives through strong negotiating and influencing and by working in partnership with senior managers and staff at all levels of the organisation.

Solid Business Analyst experience within a Local Authority / Public Sector environment is preferred.

Experience of systems analysis to identify and analyse IT system capabilities and develop models and system requirements for bespoke IT systems or software packages.

Experience of business modelling, understanding potential changes and how business processes, systems, and data interact.

Candidates are expected to adhere to Lewisham’s values.

Consideration will be given to making reasonable adjustments for a disabled postholder. This job description may need to be amended by the directorate to meet the changing needs of the service. No DBS Disclosure Required. Generally, candidates must meet the standard Lewisham requirements for the post.

If you are a disabled person but are unable to meet some of the job requirements specifically because of your disability, please address this in your application. If you meet all the other criteria, you will be shortlisted and we will explore jointly with you if there are ways in which the job can be changed to enable you to meet the requirements.

Apply now to join our team and make a difference in the community!

Location

The job is primarily based in Laurence House, Catford, London, SE6 4RU, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.

The recruitment process is anonymous and we don’t accept CV’s.

Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.

For an informal discussion about this job, please contact mark.kelly@lewisham.gov.uk

Please click here to view the Job Description and Person Specification

Salary

£54,135 - £56,151 per annum (P06)

N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.

Diversity

Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply

The Council has a dedicated employment support service, Lewisham Works, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email JobsAndSkills@lewisham.gov.uk and an advisor will be in touch with you.

The Council reserves the right to close adverts early if there is a large response.