Data Analyst - E-Rate

Why Work Here?

Our mission to achieve universal service addresses America’s current critical needs to build out broadband capabilities for telehealth, online learning, and keeping families connected. Join us and help USAC accomplish our mission to bridge the digital divide. Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. 

Additional information on USF programs can be found at: https://www.usac.org/about/

Benefits

USAC supports our employees well beyond their salary with a system of benefits that rivals the top organizations in the country. Simply put: if you are committed to improving the lives of others, we are committed to improving yours. USAC provides low-premium, top-of-the-line medical, dental, and vision insurance in addition to disability and life coverage.  Generous 401k contribution, Federal and floating holidays, paid sick leave and vacation time that increases every year.  Regular telework schedule and opportunities to take professional development courses and training.

 A Multicultural Team

We have actively built an organization that doesn’t just celebrate our diversity; we depend on it. The challenges of achieving universal service require creative and unique perspectives. Our accepting and inclusive community will challenge you to grow and learn from others while always recognizing the value of your contribution.

 To apply, please submit a cover letter and resume, click the “Apply For This Job Online” button.

USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused. As USAC continues to support universal service impacting healthcare providers, educators, and consumers, it is critical now more than ever that we hire people equally passionate and committed to helping fulfill our mission.  We are currently seeking a dynamic and collaborative professional to serve as Data Analyst.

This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission.

Working in a creative and fast-paced environment, the Data Analyst performs data reporting and analytics, including requirements gathering for reports, aggregating and presenting information from various programmatic data sources for monthly and quarterly reporting purposes. 

Responsibilities

• Analyze large sets of program data to identify opportunities to improve the efficiency, integrity, and stakeholder experience of Universal Service program participants.
• Perform research and analysis using programmatic data, to relay programmatic impacts, trends, patterns, statistics, etc.
• Recommend program process improvements based on data while maintaining reporting standards by ensuring consistency and quality of deliverables.
• Create and maintain queries using SQL or other programming languages (with a preference for Open-Source programming languages such as R and Python) as necessary for consistency and efficiency of data retrieval from various systems.
• Research methods and tools to create efficiency for reporting, GIS mapping, and other analytical and computational processes.
• Participate in the evaluation of new technologies to ensure the technology architecture and data analysis and visualization tools are in line with company’s evolving business intelligence needs.
• Design and develop data visualizations using Tableau and other software applications to present program insights, analysis and issues.  
• Maintain, develop, and implement policies and procedures that ensure the accuracy and integrity of USAC program data and reporting.
• Support managers, directors, and members of the leadership team in various projects, as needed.

About You

 The successful candidate will excel at operating in a diverse and fluid environment and will be crucial for the success of the Schools and Libraries Division.

• Bachelor’s degree and/or relevant technical training with no preferred certification.
• Three (3) to Four (4) years of professionally related experience.
• Experience in the data science field performing descriptive, predictive, and prescriptive analysis and developing data products and tools that provide actionable insights and strategic guidance to managers and people in leadership positions.
• Ability to work independently, but also collaborate and work across other departments as needed.  
• Proven experience working with data warehoused in databases using SQL and programming languages for data science such as R or Python (or a demonstrated capacity to learn them).
• Experience presenting complex analysis and results in plain English for a non-technical audience using data visualizations (i.e. charts, tables, and graphs) on various software platforms.
• Excellent written and verbal communication skills, are naturally curious and inquisitive, and are interested in continuously improving our work.
• Excellent analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Proficiency with Microsoft Office Suite, specifically Microsoft Excel, to develop reports and perform analysis, including using advanced functions to perform complex analysis.
• Additional preferred experience:
  1. Building dashboards and reports using Tableau.
  2. JIRA Atlassian ticketing system.
  3. Working with government program or regulatory data.

USAC is committed to providing a safe and healthy workplace for all employees.  All offers of employment with USAC are conditioned on completing and passing a background and reference check. USAC is an Equal Opportunity Employer. No agencies please.