Data Analyst

Make an impact. Join our growing outpatient clinics, focused on the well-being of families. We are seeking a Data Analyst to improve patient outcomes and operational efficiency by transforming raw medical, financial, and claims data into actionable insights. We are looking for a Data Analyst who is committed to our values and passionate about increasing health care access and outcomes for underserved communities.

• Treats all information and data with complete confidentiality and securely.
• Committed to providing high-quality data that is used for creating or sustaining business requirements, business intelligence analytics, and KPI’s.
• Perform problem resolution and root cause analysis.
• Responsive and timely with ad-hoc data requests.
• This position reports to our Chief Quality Officer.
• St. Jude Neighborhood Health Centers uses EPIC as our Electronic Medical Record (EMR) system.
• Ability to work remotely at least one day per week.

Who We Are. We are a collaborative community practice with locations in Fullerton, Anaheim, Orange, and the High Desert. We believe that everyone should have access to high-quality, comprehensive medical care, regardless of their ability to pay. Our health centers use a team-based model of care that includes family medicine, obstetrics, women’s health, oral and vision care, preventative and educational health, mental health, patient advocacy, case management, and community health. Most of our patients live below 200% of the Federal Poverty Level and are best served in Spanish. Through our origins with Providence St. Joseph Health, we have provided care to low-income families since the 1980s, maintaining a commitment to serving our most vulnerable neighbors with high-quality, nationally recognized care. Our work is rooted in our values of Justice, Excellence, Dignity, and Compassion.

Your Working Environment & Team. Hours are Monday through Friday, 8 am – 5 pm. You would be joining a team of family physicians, nurse practitioners, RNs, pediatricians, OB-GYNs, dentists, specialists (optometrist, podiatrist), licensed clinical social workers, mental health professionals, case managers, health educators, registered dietitians, LVNs, and promotoras.  This position is assigned primarily to our Orange location.

You'd be a great fit here if the following applies to you:

• You are mission-centered – you are committed to improving the health of underserved individuals
• You are patient-centered – you exhibit warmth, friendliness, calm, and take initiative to solve problems
• You treat others with dignity and respect
• You have a high regard for ethical practices, care, and patience
• You are collaborative, adaptive, and diligent
• You know the balance of being light-hearted, professional, and can prioritize competing tasks
• You can use computers (Microsoft Word, Excel, Outlook) and are open to learning what you do not know
• You are reliable
• You strive toward excellence

About the position. This position is an integral member of the SJNHC operations and Quality Improvement team, responsible for defining performance measures through the development and reporting of clinical, financial, and operational indicators. The goal is to improve quality, service, process efficiency, clinical efficiency, and cost by providing opportunity identification, data sources, data collection, data analysis, workflow analysis, statistical analysis, benchmark determination, process improvement design, training, coordination, measurements of outcomes, written and graphic reports, and data presentation. This position will serve as a resource to the SJNHC leadership team, initiating, coordinating, and providing expertise for analytic projects.

• Responsible for leading the preparation and submission of an accurate HRSA Uniform Data System report and State HCAI Utilization Reports.  Maintain knowledge of current and changing regulatory report requirements.
• Designs, develops, and maintains databases to collect, organize, and analyze primary and secondary data obtained from internal and external sources (Epic RWB, Slicer Dicer, Infoview, Power BI, WEBI, etc.).
• Collaborates and provides analysis and interpretation of data, identifying key trends and opportunities for improved performance, comparing health systems, peer group, and comparative groups as appropriate, including national benchmarking.
• Identifies and uses internal and external sources of information for benchmarking and comparative performance, which includes networking with clinical communities (IHI, OCPH, CPCA, etc.), researching literature and agencies (CMS, NCQA, HRSA, BPHC), and staying current on new indicators and other requirements.
• Prepares reports, charts, tables, and other graphic displays of data that demonstrate performance compared to targets/goals, national benchmarks, and/or peer groups. This includes designing and generating system-level reports, dashboards, and/or scorecards.
• Extracts and validates the outcome data and other quality/safety initiatives.
• Creates standard work for the production of reports, including report templates and reports that can be auto populated.  
• Perform analytical and special projects; prepare ad hoc reports/data queries as assigned or requested, working with leadership.
• Plans work activities, establishes priorities and schedules, reprioritizes work as directives change, follows up on action required, responds in a timely manner, meets scheduled deadlines, and devises and implements contingency plans.
• Builds and maintains effective working relationships with other departments within SJNHC or at the ministries.  

Salary:

$67,893 – $90,926 Yearly DOE (Salary based on a 40-hour work week)

Paid Time Off: 

• Approximately 3 weeks based on a 40-hour work week

Healthcare & Childcare Benefits: available first of the month following start date

• Medical (BlueShield Trio HMO & PPO)
• Dental (Guardian)
• Vision (Guardian)
• FSA - Pre-tax benefit for health care expenses
• FSA Dependent Care - Pre-tax benefit to put toward childcare or other dependent expenses
• Mental Health - Employee Assistance Program & access to meditation resources through Calm

Financial Wellness - Retirement & Investment:

• 401(k) (Vanguard) - eligible first of the month following 30 days, with company match after 1 year of service
• Profit-sharing

Other Benefits:

• Pet Insurance

St. Jude Neighborhood Health Centers is an equal opportunity employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture, and background. We strongly encourage applications from candidates who demonstrate that they can contribute to this goal. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected basis.

St. Jude Neighborhood Health Centers follows the Religious and Ethical Directives for Catholic Healthcare. We do not participate in activities that would end or diminish life. We do not provide non-medically indicated contraception, abortions, or assist in life-ending procedures.

Job Requirements:

Education: 

• Bachelor’s degree in healthcare, information systems or related field.  

Experience: 

• Minimum five years’ experience in a business analyst role in healthcare/related field. 
• Three years of experience in SQL and Epic reporting (RWB, Slicer Dicer, Infoview, Power BI, WEBI, etc.). 
• Experience working with teams. 
• Additional experience in data collection, analysis, quality/safety, or database development/software solutions.

Knowledge/Skills/Abilities:

• Advanced knowledge of business analytical practices and methodologies. 
• Advanced analytical and problem-solving skills; strong financial/math skills 
• Working knowledge of HIPAA requirements within a healthcare setting. 
• Strong analytical and quantitative skills. Ability to organize and coordinate data analysis for clinical decision-making, research, and program evaluation. 
• Ability to validate and recognize trends and errors. 
• Ability to translate data into appropriate output for reports and presentations that are meaningful and useful for constituents. 
• Understanding relational databases, their design, linked tables, and the proper combination of tables from multiple databases. 
• Demonstration of skills in SQL.