Job Summary
This position is responsible for providing support to end users at company sites. The IT Application Specialist (Epicor) will work with company leadership and end users to shape existing and develop new business processes, focusing on improving future business performance. The IT Application Specialist (Epicor) will be engaged in projects such as version and functional upgrades and the implementation of Epicor solutions at all current and future sites.
Key Interactions
G&H Employees, G&H executive leadership, senior client leadership, mariners, industry associations, and 3rd party vendors.
Job Responsibilities, Required Knowledge, Skills
• Ability to continuously communicate effectively and professionally
• Ability to maintain confidentiality in all matters and areas of the organization
• Ability to manage multiple demands simultaneously while maintaining service standards
• Ability to understand and execute complex oral and written instructions
• Ability to work independently with minimal or no guidance
• Adhere to all company policies and procedures
• Build and maintain strong relationships with internal and external parties to ensure a high level of communication and understanding
• Communicate and utilize Epicor EMS resources as needed to deliver effective business-driven solutions
• Complete all required tasks accurately and promptly
• Define business requirements for new processes, queries, reports, and enhancements and analyze results
• Define, develop, and deploy business solutions, which may include business process design and mapping using MS Office tools, third-party apps, or other design and mapping tools
• Effectively partner with the business and perform as subject matter expert (SME) and business architect on manufacturing/productions and supply chain tasks and concepts
• Excellent written and verbal communication skills
• Implement, configure, and test Epicor solutions to ensure data integrity and support transaction/data cleanup activities when necessary
• Implement, configure, and test the Epicor application to ensure a high level of data integrity
• Interpersonal skills include self-awareness and the ability to deal professionally with others and always make professional judgments
• Maintain a clean and organized work area
• Maintain Epicor security where appropriate
• Maintain personal and professional networks as appropriate for your position
• Must be a team player and support the mission, vision, and goals of G&H Towing and the department
• Must be service-oriented and customer-centric to all internal and external customers
• Other tasks and responsibilities based on business needs
• Participate in internal and external educational opportunities to ensure continuous learning and professional growth
• Perform as a peer reviewer of team deliverables and content
• Proven ability to troubleshoot, test resolutions, and escalate common issues
• Proven analytical and problem-solving skills
• Provide Epicor end-user support at all company locations
• Provide formal Epicor documentation and training
• Strong communication, organizational, analytical, time management, problem-solving, and planning skills
• Technical components such as BAQs, BPMs, BAMs, Trackers, Dashboards, Customizations, DMT, Administration tools, Security, Crystal Reports, and SSRS
• Timely and regular attendance is required to ensure workflow is not interrupted
Education & Experience
• A High school diploma or GED is required; an advanced degree in computer science, information systems, or equivalent is preferred; extensive experience may be considered in lieu of education
• A minimum of three (3) years of demonstrated business analysis or technical analyst work experience in a support or development environment working with an ERP instance in a shared service environment
• A minimum of three (3) years of experience working with Enterprise Resource Planning (ERP) implementations in a development and support role
• A minimum of three (3) years of experience working with supply chain customers with a strong background and understanding of logistics, purchasing, manufacturing operations, inventory management, and warehousing disciplines
• Ability to multi-task effectively, prioritize and execute tasks efficiently and according to designated milestones/timelines
• Attention to detail and problem-solving skills
• Certifications in production or manufacturing disciplines
• Epicor experience to include
• ERP technical and functional knowledge
• Excellent critical thinking, problem-solving, and analytical skills with attention to detail
• Excellent interpersonal skills
• Experience with ERP Data Management Tool, BAQ
• Experience with integration tools and concepts for connecting 3rd party apps
• Manufacturing or operational business experience
• MRP, BOM, MOM, RF, Ship/Recv, Job management, Planning and Forecasting, capacity planning, mins/maxs, master scheduling, Routings, ECN, material management (Incl. master data knowledge), inventory management, cycle counting, ABC analysis, MES terminals, Kanban, warehouse management, storage locations, material movement, WIP, pick-pack-ship, distribution modeling, etc.?
• Remote support experience
• Report writing, BPMs, queries, and dashboard creation within ERP
• Requires proficiency with computer hardware and software to include Microsoft Office applications, using a computer with a keyboard and mouse, navigation with a web browser, checking and sending email, and use of internet search engines
• SQL experience
• SSRS experience
• Strong supply chain processes and reporting within ERP application
• Understanding of business concepts and operations for a supply chain and technical organization
• Understanding of production planning and concepts such as quality control, rework, scrap, backflush, and routings (how they affect an ERP application)
• Understanding of Quote/Order to Cash process flow and relationship with ERP application
• Understand supply chain dependencies in an ERP application: financial, engineering, purchasing, etc.
• Understanding support structure: enterprise, company, plant, and warehouse facilities. Additionally, how to configure them in an ERP application.
Required Licensure & Certifications
• Requires an active and valid driver's license
Working Conditions
• Work hours will be assigned based on business needs; however, work hours will typically be Monday-Friday from 8:00 am to 5:00 pm. By request from the department manager or department director. Work hours may include irregular hours to assist in completing special tasks or assignments
• Out-of-regional travel may be required to attend training, seminars, or work-related events
• Work will be performed in the field, the office, and or remote setting if the job can support remote work and is approved by the department manager and department director or executive
Special Projects
• Assist the management and or executive team when requested to complete special projects and complete all assignments within a negotiated time frame established by the department manager
• Completion of other duties as assigned by the department manager as it relates to the program and position
Behavioral Competencies
Time Management
• Candidate is comfortable with goal setting and working in a team setting
• Excellent time management skills and ability to multi-task and prioritize work
Teamwork
• Candidate is autonomous, self-motivated to complete work-related tasks and solve problems, reliable, customer service oriented, and intrinsically driven to collaborate with and help the organization achieve the overall department visions and goals
• Candidate should be comfortable working autonomously and as a team while always maintaining professionalism
• Candidate understands the urgency of ensuring business continuity and will set and manage reasonable expectations for stakeholders regarding resolving issues.
Listening
• Candidate must be able to understand and act upon verbal direction or explanation of support need
Resourcefulness
• Candidate will not hesitate to share creative or innovative ideas that will yield efficiency or resolve needs or problems.
• Candidate will be proactive, working cross-functionally as needed to provide answers and solutions
Essential Job-Related Physical & Mental Requirements
Physical:
• Ability to ascend and descend stairs
• Ability to bend, twist, kneel, stoop, and or reach for items
• Ability to detect and write effectively
• Ability to handle objects
• Ability to have visual acuity to operate a motor vehicle and observe objects within the work setting
• Ability to hear with or without aid
• Ability to move around within an office setting and or other locations as needed
• Ability to operate office equipment
• Ability to push, pull, and or squat
• Ability to remain in a stationary position for long periods
• Ability to transport, adjust, and or move items up to 25 lbs
• Ability to have visual acuity to operate a motor vehicle and observe objects within the work setting
Mental:
• Ability to accept constructive criticism
• Ability to anticipate needs
• Ability to cultivate a positive working environment
• Ability to express self clearly and effectively, orally and in writing, and use ethical and professional judgment
• Ability to deal professionally, ethically, and effectively with customers, co-workers, vendors, and the public, including providing professional courtesy, tact, decision-making skills, prompt responsiveness, efficiency, and courteous customer service and assistance to all
• Ability to maintain regular attendance
• Ability to meet deadlines
• Ability to be professional and use professional judgment 100% of the time
• Ability to multi-task and plan time efficiently 100% of the time
• Ability to perform job description and duties with minor supervision
• Ability to reason and analyze effectively
• Ability to solve practical problems as it relates to the position
• Ability to understand, communicate, and comprehend information in English
• Ability to work professionally with others 100% of the time
• Required to pass and maintain all mandatory training
• Requires the ability to work collaboratively in a team setting
• Requires the ability to treat everyone professionally with courtesy, decency, and respect
Worksite Environmental Conditions
• Ability to work alone
• Ability to work closely with others
• Ability to work long and or irregular hours
• Potential exposure to tobacco products
• May be exposed to excessive noises
• May be subjected to both inside and outside environmental conditions, which include variations in temperature, dampness, humidity, heat, and cold
• May be subjected to exposure to fumes, dust, gases, and or chemicals
• May be subjected to water and or liquids
• Travel by motor vehicle, van, bus, or plane
We are an equal opportunity employer and prohibit unlawful discrimination per federal, state, and local laws. We value diversity and are committed to being an inclusive environment for all candidates and employees representing a variety of backgrounds, perspectives, and skills. All employment is based on qualifications. Qualified individuals must be able to perform all the functions listed in the job description with or without reasonable accommodation as based on ADA requirements.