Data Analyst

Data Analyst

The Role

We are seeking a detail-oriented and highly skilled Data Analyst to join our team. The future of our growth lies within our data. Youll join us on the next phase of our journey, which entails true business intelligence and smart automation, whilst providing day-to-day reporting, data quality control and insights. We are looking for a Data Analyst who has a proactive approach, with a focus on achieving impactful solutions.

What You'll Get

• Comprehensive Employee Perks: Our client believes in recognising and rewarding people with a variety of additional perks, including wedding leave and home broadband coverage.
• Employee Support: Benefit from employee assistance programs, thoughtful work anniversary gifts, and much more, ensuring you feel valued and supported throughout your career.
• Continuous Learning and Development: Enjoy dedicated time and support for training, with our client's commitment to investing in your learning and professional growth.
• Collaborative Work Environment: Thrive in a highly collaborative team where you're not limited by your job role, offering you the chance to learn and take on diverse aspects of the business if desired.
• Competitive Salary: Earn a competitive salary ranging from £25,000 to £35,000, commensurate with your experience and expertise, reflecting our client's commitment to attracting and retaining top talent.

Key Responsibilities

Data Handling and Technical Skills

• Engage deeply with data by cleaning, sourcing, modelling, and creating it with enthusiasm.

• Understand database structures and extract accurate and insightful data.

• Dig into CRM systems and collaborate with marketing teams to identify audience information for key communications.

• Enhance data quality and continually seek ways to improve the data captured and held by the business.

• Develop a comprehensive knowledge of the internal CRM system and operational processes, ensuring high-quality data output.

Reporting and Analysis

• Gather detailed requirements for Operational reporting throughout the business.

• Produce and maintain a standard set of Operational reports to track key KPIs and flag areas for further investigation.

• Provide analysis and insights for senior management on both an ad hoc and scheduled basis in a clear and understandable manner.

• Ensure every report provides a tangible benefit and is properly understood and documented.

• Collaborate with front-end call centre teams to identify reporting and data that enhance business efficiency.

Collaboration and Communication

• Work with a Product Owner/Business Analyst and technical teams to deliver insights alongside new IT delivery and process changes.

• Prioritise tasks based on customer and business benefits.

• Document and continuously improve the customer journey to enhance staff productivity, customer experience, and business results.

Who were looking for

• Trustworthy. Youll be privy to confidential information and will be trusted to keep this to yourself
• Resilient. You will work on any number of projects and changes where success will vary. You accept this quickly and move on to the next challenge.
• Multi-tasker. You move from one task to another with ease.
• Passionate. You'll be passionate about understanding customer needs and delivering excellent outcomes
• Analytic Problem Solver. You can spot exceptions and believe every problem has a solution.
• Can Do/Will Do. You have a positive mindset and embrace the unknown whilst keeping the end goal in mind.
• Continuous Improver. You believe everything can be better and constantly look for ways to improve outputs.
• Learner. You are excited about picking up new skills and learning new ways of doing things

Data Analyst Requirements

Technical Proficiency:

• Advanced Microsoft Office skills, particularly Excel, including complex formulas and data visualization tools.
• SQL literacy for data manipulation and analysis.
• Understanding of relational databases and their structures.

Professional Experience:

• History of working with CRM systems is highly advantageous.
• Experience in supporting contact centres or sales teams, providing analytical insights and data support.

Analytical and Numerical Skills:

• Excellent numeric skills with a strong passion for data analytics and visualization.
• Acute attention to detail, ensuring accuracy and precision in data analysis and reporting.

Communication and Interpersonal Skills:

• Effective communication skills to clearly present findings and insights to various stakeholders.
• Strong presentation and influencing skills to drive data-driven decision-making within the organization.

Organizational and Time Management Skills:

• Demonstrated ability to manage and organize time-sensitive tasks effectively, prioritizing based on business needs.
• Ability to work independently and handle multiple priorities in a fast-paced environment.