Data Analyst

Committed to providing life insurance solutions since 1969 in the United States and globally since 1975, Citizens, Inc. is a publicly traded company (NYSE: CIA) that has maintained a listing on the New York Stock Exchange since 2002. Operating through our insurance subsidiaries, we strategically offer traditional insurance products in niche markets to capitalize on competitive advantages. With a dedicated team of employees located in Austin, Louisiana and a global network of agents, our reach extends to Latin America, Central America, and Asia.

THE OPPORTUNITY

Title: Data Analyst

Job Type: Full-Time

Reports to: Cory Johnson

Location: Austin, TX (Corporate Headquarters located in the Domain)

At Citizens, Inc., we've curated an exceptional work environment that goes beyond the ordinary. Our open-plan workspace offers panoramic views of the Domain with multiple conference rooms readily available. Start your day with complimentary coffee in our large break area, enjoy walks on the scenic trails nearby, or hit our onsite gym. Our Lunch Drop service provides the luxury of delivering delicious meals directly to our suite for a stress-free lunch break. For financial needs, the onsite bank is at your service. Furthermore, enjoy the convenience of free covered parking in our garage, featuring charging stations for electric vehicles. Participate in our various monthly employee events designed to enhance our cultural engagement. At Citizens Inc., we prioritize strong employee involvement to foster a dynamic workplace culture. Elevate your career with us, where your workplace is more than just an office; it's a destination for growth, innovation, and a flourishing community.

Summary: Citizens is looking for a detail-oriented and analytical Data Analyst to collect, analyze, and interpret data to support business decisions. The ideal candidate will work closely with cross-functional teams to transform raw data into actionable insights, create reports and dashboards, and help drive strategic initiatives.

WHAT YOU WILL GET TO DO:

1. Data Analysis & Insights

• Analyze business data to identify trends, patterns, and actionable insights that support strategic decision-making.
• Translate complex data into clear, meaningful insights for stakeholders at all levels.
• Provide data-driven recommendations to improve operational efficiency and business outcomes.

2. Reporting & KPI Development

• Develop, track, and refine key performance indicators (KPIs) and metrics aligned with organizational goals.
• Design, build, and maintain dashboards and reports to support ongoing business monitoring.
• Ensure data accuracy, consistency, and integrity across all reporting deliverables.

3. Business Partnership & Cross-Functional Collaboration

• Partner with cross-functional teams to support strategic initiatives and business objectives.
• Provide analytical leadership and guidance on projects requiring data insights.
• Collaborate with stakeholders to understand business needs and translate them into reporting and analysis solutions.

4. Data Visualization & Dashboard Design

• Lead the design and continuous improvement of dashboards and reporting tools to enhance usability and clarity.
• Recommend innovative approaches to visualize data for executive and operational audiences.
• Ensure reporting outputs effectively communicate insights and drive action.

5. Strategic Impact & Decision Support

• Support executive leadership (including C-suite stakeholders) with high-level analysis and insights.
• Contribute to strategic planning by providing data-backed perspectives and recommendations.
• Help drive critical business decisions through timely and accurate data reporting.

6. Innovation & Continuous Improvement

• Apply creative and critical thinking to identify new ways to leverage data for business value.
• Operate with a high degree of autonomy to develop solutions and improve processes.
• Contribute to the growth and foundation of the data analytics function within the organization.

7. Organizational Impact

• Play a key role in shaping and building a growing data analytics department.
• Deliver measurable impact through data initiatives that support company growth and stability.
• Influence business outcomes through actionable insights and strong analytical thinking.

WHAT YOU NEED TO SUCCEED:

• Bachelor’s Degree (4-year degree)
• Analyze large datasets to identify trends, risks, and business opportunities while maintaining a high-level attention to detail
• Collect, clean, and validate data from multiple internal and external sources
• Design, build, and maintain dashboards and reports using BI tools (e.g., Power BI, Tableau)
• Partner with business stakeholders to understand requirements and define key metrics
• Write and optimize SQL queries to extract and transform data from multiple sources
• Perform ad‑hoc analyses to support forecasting, performance tracking, and strategic initiatives
• Ensure data accuracy, consistency, and documentation of methodologies
• Present insights and recommendations to leadership in a clear, actionable format
• Insurance industry experience preferred but not required
• Must have outstanding written and verbal communication skills with demonstrated ability to think analytically and strategically to identify and solve problems, implement solutions, and advance business initiatives
• Ability to clearly and effectively communicate and escalate issues to management
• Outstanding organizational skills, including prioritizing and follow-up and the ability to handle competing demands and priorities
• Must be fully proficient with SharePoint and Microsoft Office products, including Word, Excel, and PowerPoint.

BENEFITS (the fun stuff)

As an employee of Citizens, we promise you the opportunity to make a meaningful difference in the lives of our customers, communities, and one another. We believe in fostering a culture of camaraderie, where your ideas are valued, and collaborative efforts drive innovation. Our commitment to rewarding work extends beyond professional growth to recognize your individual contributions and achievements.

We take a complete approach to our employees' well-being. Our benefits package includes medical, dental, vision, short-term and long-term disability, AD&D, group term life insurance, and a matching 401k to secure your financial future. Our benefits plan allows for Virtual Visits and access to our Employee Assistance Program, showcasing our commitment to your health and work-life balance. Enjoy the added perks of generous Paid Time Off and holidays, ensuring you have the time to recharge and savor life outside of work. Join us and embrace a workplace that values not only your professional growth but also your personal fulfillment.

At Citizens, our employees and customers are at the heart of everything we do. Our success as a company begins with our team of employees and departments to service our customers. That's why we strive to create an environment where employees are equipped and challenged to reach their full potential.

Citizens is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender identity, national origin, age, disability, or veteran status. We are committed to fostering a diverse and inclusive workplace where every individual is valued, and all qualified applicants are encouraged to apply.