At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Under the general supervision of the Administrative Director of Consumer Experience the Consumer Experience Data Analyst supervises the measurement, reporting, and analytic processes in support of patient experience improvement efforts for Cooper University Health Care. This position operates from a global Cooper University Health Care perspective, providing leadership, coordination and organization for patient experience measurement, reporting and analysis across all patient care settings. The Data Analyst supports enterprise decision-making with regard to design, implementation, and application of Patient Experience Measurement systems, requiring substantial engagement of both the Executive and Physician Leadership of Cooper. The Data Analyst organizes and carries out the operational processes necessary to deliver patient experience measurement for Cooper University Health Care. He /she will also oversee the various internal and external reporting milestones and their deadlines (including the weekly /monthly updates to organizational scorecards; and the quarterly updates to regulatory bodies).
In addition to serving in a central organizing leadership role for Patient Experience data capture, measurement and analysis activities across Cooper, the Consumer Experience Data Analyst position serves as a resource for the special analysis and reporting needs of all Cooper entities. The Consumer Experience Data Analyst also supports the data analytics and quality reporting for Visitation and the Welcome Desk, Patient Relations and Complaints and Grievances, Pastoral Care and Volunteer tracking at Cooper.
This position requires strong communication, presentational and facilitation skills and interacts with multiple parties to accomplish objectives – Cooper University Health Care Executive Leadership, Physician Leaders and Staff Physicians, Information Systems, Cooper Leadership, Directors and Managers, and survey vendors.

0-2 years

High School / GED

Communication – Ability to communicate with patients, visitors, and coworkers.

Strong analytical skills with demonstrated experience in analyzing large patient experience datasets to generate meaningful insights and create effective reports and presentations.

Possesses an aptitude for creative problem solving when dealing with ambiguity and data inconsistencies. Maintains a high attention to detail to ensure for data integrity.

Ability to identify issues within existing operations in customer experience domain and recommend new solutions.

Good understanding of statistics and experience working with data sets, conducting qualitative /quantitative research and interpreting customer feedback.

Capability to work collaboratively with cross-functional teams, to align data analysis efforts with broader business goals.

Advanced ability/Skill with Microsoft 365 (Teams, Outlook, Excel, PowerPoint).

Proficient in programming languages such as Python or R for data analysis and manipulation tasks.

Proficient in using data visualization tools such as Tableau, Power BI, or similar platforms to facilitate understanding and decision-making.

Committed to staying updated on the latest trends, tools, and techniques in data analysis and customer experience.