Title: Business Analyst
State Role Title: Policy Planning Specialist I
Hiring Range: Commensurate with Experience
Pay Band: 4
Agency: Department of Taxation
Location: Westmoreland
Agency Website: https://www.tax.virginia.gov/work-with-us
Recruitment Type: Agency Employee Only - A
Job Duties
Virginia Tax is seeking a Business Analyst to support the Tax Processing Operations section. You would become part of a dedicated team that provides analytical support to enhance the Agency’s tax return processing and payment systems. As a member of this team, you will support systems that are the foundation of Virginia Tax’s core operations.
Tax Processing is responsible for the processing of over 14 million tax returns and 8 million payments. Our department ensures refunds are issued timely and critical Government operations, such as education, public safety, and programs for those in need, receive the necessary funding.
As a Business Analyst, you will help ensure our systems are operating as designed, are efficient, and meeting the taxpayer’s needs and expectations.
Join Virginia Tax and improve our tax return processing systems and activities by:
• Providing functional and data analytical support.
• Developing business requirements for system improvements.
• Performing business analysis and problem solving.
• Ensuring system changes are working per design.
• Developing and maintaining documentation.
The anticipated hiring salary is commensurate with experience up to $68,289.
This position is located in Richmond, VA at our Westmoreland Street location.
This position is eligible to telework 2 days a week after 6 months.
As a member of the Virginia Tax team, you can expect additional benefits such as:
• Job stability and quality of life! Enjoy your work/life balance with flexible schedule options and up to two days of telework per week.
• 12 Paid State holidays on top of vacation, sick, volunteer, and personal leave!
• Comprehensive and affordable health benefits.
• Got student loans? You may be eligible for the Public Service Loan Forgiveness program.
• Participation in the Virginia Retirement System, VA 457 Deferred Comp, and more.
At Virginia Tax…
We are dedicated, resourceful individuals who strive to exceed our customers’ expectations. Not only do we serve the public, we are the public. We are a part of a community that cares about and celebrates each other, who promote opportunities for growth within a stable environment, and support a healthy work-life balance.
What we do matters. So do you.
Minimum Qualifications
•Experience working in a time-sensitive work environment supporting public-facing programs.
•Experience providing business and functional support to an online or other application systems.
•Experience learning an application system without prior knowledge of it and the expectation of becoming the subject matter expert supporting the system.
•Experience writing business requirements for application programs.
•Experience testing software applications systems.
Additional Considerations
N/A
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
All Virginia Tax employees must be current with filing their tax returns ensuring they were filed in compliance with established laws, rules and regulations.
Selected candidate(s) will be required to consent to and successfully pass a background investigation which includes fingerprint-based criminal history, tax compliance, and DMV driving record (if applicable) checks.
The selected candidate will be prohibited from performing tax or accounting services for compensation during or outside business hours.
Virginia Tax is an equal opportunity employer that values diversity in the workforce. All qualified applicants are afforded equal opportunities without regard to race, sex, color, national or ethnic origin, religion, genetics, age, veteran status, political affiliation, or disability.
Reasonable accommodations are available to applicants with disabilities, if requested, during the application and/or interview process. If accommodations are needed, please contact Human Resources at (804) 786-3608.
Virginia Tax participates in E-verify.
Consideration for an interview is based solely on the information within the application and/or resume’.
Contact Information
Name: Virginia Tax Talent Acquisition Team
Phone: 804-786-3608
Email: hroffice@tax.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.