ServiceNow - Sr. Staff Business Analyst

The Company

Dexcom Corporation (NASDAQ DXCM; Market Cap $44.3B) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by nearly 10,000 ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

Join a rapidly growing team of developers, architects, and integration specialists at Dexcom! We deliver enterprise wide ServiceNow capabilities in ITSM, ITSD, Systems Integrations, Business Process Automation, and Customer Experience solutions.

The ServiceNow Business Analyst works with key project stakeholders and requestors to capture business and user requirements. The Analyst also works with the Platform Support and Development teams to ensure requirements are understood, developed, tested, and delivered to specification.

The ServiceNow Business Analyst possesses sound foundational and technical knowledge of the ServiceNow platform and applications, a detailed understanding of the business users represented, and the ability to describe business and user requirements in a manner that enables system administrators, application developers, and quality assurance engineers to understand and estimate the relative effort, and deliver business functionality.

Where you come in:

· You will represents project stakeholders throughout planning, development, and release processes

· You will own the relationship with project stakeholders and requestors to identify, model, and document business, process, and data requirements

· You wil provide training to stakeholders and requestors on various uses of the ServiceNow platform

· You will work with Platform Support and Development teams to develop level-of-effort and release estimates

· You will support the Platform Team in understanding business and test requirements

· You will translate technical complexities to project stakeholders, ensuring understanding of design decisions

· You will chair and coordinate all business stakeholder meetings as well as executive stakeholder meetings

· You will participate and provide input in all architectural processes and discussions

· You will own the business analysis model and consistently drive improvements

What makes you successful:

· You bring strong technical foundation and knowledge of the ServiceNow platform

· You bring highly proficient analysis skill and capability to identify downstream and upstream implications

· You have highly exceptional communication skills

· You bring the ability to develop and forge strong relationships and build consensus among competing stakeholders

What you’ll get:

· A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.

· A full and comprehensive benefits program.

· Growth opportunities on a global scale.

· Access to career development through in-house learning programs and/or qualified tuition reimbursement.

· An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

· 5-15%

Experience and Education Requirements:

Typically requires a Bachelor’s degree in a technical discipline, and a minimum of 13+ years related experience or a Master’s degree and 8+ years equivalent industry experience of a PhD and 5+ years of experience

Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom’s AAP may be viewed upon request by contacting Talent Acquisition at talentacquisition@dexcom.com. 

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at talentacquisition@dexcom.com. 

View the OFCCP's Pay Transparency Non Discrimination Provision at this link. 

Meritain, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided:  https://health1.meritain.com/app/public/#/one/insurerCode=MERITAIN_I&brandCode=MERITAINOVER/machine-readable-transparency-in-coverage?reportingEntityType=TPA_19874&lock=true

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.
 

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