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Operations Data Analyst

Emcor Uk
On-site
Eastleigh, United Kingdom
Location: Eastleigh, Hampshire
Salary: Up to £40,000 DOE
Working hours: 0900 to 1700 Monday to Friday
Benefits: 25 Days Holiday + BH, Flex Benefits (EMCOR UK discount scheme)
 
Security Clearance required

About EMCOR UK: 
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
Job Purpose:

Provide timely and effective management information reporting & systems support to the Business Information Analysis Manager.

Work with the operational and management teams to design and develop sustainable and scalable analytical solutions to support the operational need.
 
Duties:
  • Support the Business Information Analysis Manager generating and analysing data and trend analysis across a selection of operational risk dashboards
  • The creation, programming and presentation of MI and KPI reporting to account leads, senior leadership team and operational leadership team
  • Support the design and development of analytics using the most appropriate data mining and visualisation tools
  • Providing detailed reporting and analysis information and transferring knowledge to various areas of the business to aid decision making / improve performance.
  • Interrogate and identify opportunities that can improve efficiency of business processes, particularly around the Enquiry Management Tool and associated projects
  • Design and development of dashboards and associated reporting using visualisation tools such as Power BI and Smartsheet.
  • Assist in troubleshooting software application issues including Excel, Power BI and Smartsheet
  • Assist on specialist projects to create data collation efficiencies, develop visualisation boards and appropriate reporting to support business improvement activities
  • Support in complex analytics application configuration to meet end user requirements while also configuring workflows, analyses, templates, reports and other application controls.
  • Respond to related queries from internal as well as external clients ensuring a high level of customer satisfaction

Person Specification

Skills:
  • Proven ability to provide a high standard of support in operational reporting principles, including the ability to implement systems and processes and to proactively resolve problems
  • Good level of interpersonal and communication skills, along with good presentation skills and ability to teach others use of technology solutions 
  • Demonstrated organisational and time management skills, including the ability to manage competing priorities, monitor and co-ordinate a range of prescribed processes, to achieve tight deadlines and desired outcomes with due regard to accuracy
  • Prioritisation and planning is a key feature of this role, and the role requires that the individual should be able to manage their time to provide successful outcomes per the account KPI's /SLA's
  • Strong IT skills with a good working knowledge of Microsoft Office including advanced level Excel skills with the ability to work confidently with statistical and DAX functions.  Knowledge of SQL, Python or Tableau desirable.
  • Proven experience in data mining, report compilation and dashboard visualisations in Smartsheet and Power BI
  • Attention to detail and accuracy is critical along with a strong problem solving and analytical mindset
  • Demonstrated ability to contribute as a member of a team to achieve positive outcomes and provide quality service to customers
  • Data analytics certification/qualification such as Level 4 Data Analyst Apprenticeship or higher
  • A patient and "customer first" manner essential for this role, and being prepared to go the extra mile to complete the task on time, and to high standard
  • A proactive and "can do" approach is key to the successful outcome for this role
  • Any other reasonable requests from your manager
Other Factors:
  • This role is 35 hours a week based in Eastleigh
  • Some travel to various UK sites may be required
  • May be required to attend roadshows/events
At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.

We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.
 
Join us in building a better world at work.
 

Benefits

25 Days holidays + Bank holidays
Holiday Buy Scheme - up to 5 days a year
Industry leading Maternity & Paternity Policies
Refer a Friend scheme – worth £500 per referral
GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
Extensive Learning & Development opportunities, including opportunities for progression.
Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
Bike To Work Scheme
Paid volunteering and charity days
Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
 
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