Data Analyst - SUS

Established in 2013, Sapphire Utility Solutions has quickly become the partner of choice for many clients across the UK in our chosen markets.

We provide award winning services to the clean water, wastewater, gas, digital networks, and highways sector and are passionate about working alongside our client’s and partners to maintain the utility services essential to modern life.

About the Role:

The NMS Data Analyst will serve as the vital liasion between United Utilities and its customers and various third-party stakeholders, including contractors, developers and regulatory bodies. The role focuses on ensuring smooth communication, internal data analysis from our systems, resolving issues promptly and delivering a positive customer experience while balancing the operational needs of the business. 

Location: Bamber Bridge, Preston 

Hours of Work: Full time - 40 hours  (Monday to Friday)

Salary: £26915 

Responsibilities:

• Utilise data from our job management system to create performance reports for internal and external clients. 
• Analyse data and performance reports to identify trends, hot-spots locations and out delivery against contractual KPI's. Once a trend is identified, act upon and providing in depts reports for management to review accordingly. 
• Attend and at times chair meetings with internal staff and clients. Meetings can encompass all performance related matters to aid in business improvement. 
• Collaborate with cross functional teams to understand operational challenges and develop effective solutions. The requires candidate will need to act upon recommendations. 
• Monitor and evaluate the effectiveness of operational processes, making adjustments ad necessary to achieve desired outcomes. 
• Support managers with secondary tasks when required. 

Experience: 

• Knowledge of the utility sector
• Able to work under own initiative. 
• Excellent communication skills 
• Good IT/System knowledge 
• Ability to work under pressure 

What you will get in return:

In joining Sapphire Utility Solutions as part of the Lanes Group - the UK’s largest independent provider, we are committed to fostering a workplace culture that prioritises the well-being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individual's unique contribution, we empower our team to uphold the highest standards of integrity, collaboration, and inclusivity.

The Lanes Group plc comprises of a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers.

Lanes - https://www.lanesgroup.com/

Lanes I - https://lanes-infra.com/

SUS - https://sus.co.uk/

Clearflow - https://www.clearflowltd.com/S

AQS - https://aqsenvironmentalsolutions.ie/

We are an equal opportunities employer and welcome applications from under-represented members of the community

Strictly no agencies please