Data Analyst - Rugby

We are seeking a detail-oriented and analytical Data Analyst to join our team based in Rugby and reporting into the IT Lead. In this role, you will be responsible for collecting, modelling, and analysing operational and business data, with a heavy emphasis on tracking and reporting on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). You will collaborate with cross-functional teams to design interactive dashboards, identify operational bottlenecks, ensure compliance with service targets, and deliver actionable insights to leadership.

Key Responsibilities

SLA & KPI Tracking & Reporting:

• Collaborate with department heads and operational teams to define, refine, and track critical KPIs and operational SLAs.

• Build, maintain, and automate real-time dashboards to track performance against SLAs and business KPIs.

• Generate daily, weekly, and monthly SLA compliance and KPI performance reports for internal executives, clients, or vendor management.

Data Extraction, Transformation, & Modelling:

• Clean and validate raw datasets to ensure data integrity, accuracy, and consistency across all metrics and reports.

• Establish automated data pipelines to replace manual reporting workflows and reduce report turnaround times.

Strategic Analysis & Business Collaboration:

• Translate complex statistical findings into clear, business-focused narratives for non-technical stakeholders.

• Partner with operational leaders to identify process improvement opportunities that reduce SLA breaches and drive efficiency.

About You

SLA/KPI Expertise: Proven experience designing and implementing performance tracking frameworks (SLAs, OLAs, KPIs, OKRs).

Technical Skills: Advanced SQL querying (joins, window functions, aggregation, subqueries); proficiency in Power BI, Tableau, or Looker; and mastery of Microsoft Excel / Google Sheets (Power Query, Pivot Tables, Advanced Formulas).

Key Competencies: Exceptional commitment to data accuracy and quality control; strong root-cause analysis skills to pinpoint why targets are missed; ability to communicate technical analysis to stakeholders across all levels; and capability to balance automated recurring reporting with ad-hoc requests.

Why Stepnell

At Stepnell, we’re passionate about empowering our people to thrive. We believe in building fulfilling and rewarding careers by investing in talent, nurturing growth, and inspiring innovation. With the prestigious Investors in People Gold accreditation, we’re proud to place our people at the heart of everything we do. Every team member is valued, and curiosity and collaboration are central to our team culture. We’re committed to enabling our people to make a real impact and drive meaningful change throughout our business.

To show our appreciation, we offer generous and competitive benefits including, an enhanced pension scheme with a Stepnell contribution of 7% to help secure your financial future, annual leave that increases with service and the flexibility to purchase more, a market leading employee referral scheme, and for eligible roles comprehensive health coverage, adjustable start and finish times and a car allowance or company car.

Join us in a collaborative and inclusive environment where your well-being is our priority, and your contributions are truly valued.

About Stepnell

As a family-owned business with over 155 years of history, Stepnell is built on stability, trust, and long-term thinking. We make decisions with the future in mind for our people, our clients, and our communities.

Our capabilities span construction, property development, energy solutions, joinery, and concrete repair, allowing us to offer integrated services that meet a wide range of client needs. Operating through seven regional offices in Rugby, Nottingham, Liverpool, Wantage, Bristol, Southampton, and Poolevand across three core business units, we maintain a strong local presence while delivering consistently high standards. Today, repeat clients account for 75% of our turnover a testament to our reliability and the quality of our relationships.