Data Analyst II

We are a global company with 30 years of experience in the market, offering a robust selection of services such

as automation, cloud, Internet of Things (IoT) and user experience (UX). Today, we provide a broad portfolio of

solutions, combining innovative consulting, marketing, mobility, personalized campaigns and artificial

intelligence services with traditional solutions such as service desk, field service, and outsourcing (BPO). We

maintain our excellence by investing in technological innovations, the best partnerships, acquisitions of

companies worldwide, and the hiring of highly trained professionals. We believe technology can revolutionize

a company and innovation is essential to foster development and competitiveness. We also value new ideas

and the power of an open mind, so we recognize every talent is essential to the quality of our projects and

especially to our progress.

We are seeking a highly analytical, results-driven DATA ANALYST to join our team. This role will focus on

connecting internal and external stakeholders with technology data, trends, and insights. As a data analyst,

you'll be expected to identify solutions that elevate our team's efficiency while helping to drive our client's

customer experience.

Core responsibilities:

* Participate in the analytics strategy by connecting stakeholders to IT business data within tools, people and

processes.

* Streamline problem and change management by developing roadmaps for incident reduction,

performance improvement, and navigate customer and client objectives.

* Reduce information delay by designing and delivering new dashboards and reports using Microsoft's

PowerBI.

* Participate in JIRA processes by providing data analysis and feedback during release sprints.

* Empower teams to make data-driven decisions by aggregating, analyzing, and presenting ideas to

reduce friction points, unnecessary volume, and quality gaps in workflows.

* Monitor and evaluate new initiatives and communicate results and recommendations, acting in

partnership with our delivery leadership teams.

* Partner with global engineering teams to collaborate and drive opportunities for standardizations,

advocating as the client's subject matter expert.

* Communicate with stakeholders on statuses of deliverables and flag potential risks and delays to

completion of projects.

Helpful skills:

• 3-5 years in a data analyst or business analyst role

• Familiarity with Service Desk operations (ITIL foundations certificate is a plus)

• Comfort presenting to varying levels of technical verbiage, including to executive leadership

• Proven ability to drive root cause analysis and develop a roadmap to mitigate

• Strong familiarity with PowerBI (PL-300 certification is a plus)

• Ability to work in a dynamic team environment, as well as independently, with limited supervision

• Excellent oral and written English communication skills

• Solid understanding of Microsoft Office

• Strong organizational and prioritization skills, with focus on attention to details

• May require additional project-specific training

• Attendance and schedule adherence are requirements for this position