Data Analyst Glasgow

Data Analyst

1. Role Purpose

The Data Analyst supports the operational and commercial performance of a cleaning contract by collecting, analysing, and presenting data that drives evidence-based decision making. The role works with operational systems (including digital audit tools, workforce systems, and internal reporting platforms) to ensure high-quality data, accurate performance tracking, and meaningful insights.

2. Key Responsibilities

Data Collection & Validation

• Gather operational, audit, compliance, workforce, and financial data from internal systems (including Velocity or equivalent).

• Validate data accuracy by checking for gaps, anomalies, and inconsistencies.

• Work with site teams to improve data quality and ensure correct system usage.

• Maintain organised datasets and clear documentation of data sources and definitions.

Data Analysis & Insight Generation

• Analyse cleaning performance metrics such as:

o KPI/SLA results

o Quality audit scores

o Shift attendance and labour utilisation

o Productivity metrics

o Complaint and incident trends

o Equipment and stock usage

• Identify performance issues, patterns, root causes, and opportunities for improvement.

• Produce actionable insights that support operational and commercial decision making.

Reporting & Dashboards

• Create and maintain reporting dashboards using Excel, Power BI, or other analytics tools.

• Prepare weekly and monthly reports for internal leadership and client review meetings.

• Use Velocity data extracts to update automated dashboards.

• Ensure reports clearly communicate results, trends, and recommended actions.

Operational & Contract Support

• Assist Operations Managers by providing data-driven recommendations to improve efficiency and service quality.

• Support labour modelling and workload analysis to optimise staffing levels.

• Track onboarding, training completion, and compliance activities through system data.

• Support mobilisation and transformation projects by analysing baseline data and post-mobilisation performance.

Quality, Safety & Compliance Monitoring

• Monitor data related to QHSE audits, incidents, and compliance.

• Validate that cleaning standards and service levels are met according to contract requirements.

• Highlight risk areas and support corrective action plans.

Stakeholder Engagement

• Present data and insights in a clear, accessible format to both operational teams and clients.

• Collaborate with Operations, QHSE, HR, and Finance to support joined-up reporting.

• Provide system and reporting support to site management teams as required.

3. Skills & Experience Required

Essential

• Strong analytical skills and experience working with operational or performance data.

• Advanced Excel skills (pivot tables, formulas, data modelling).

• Experience with BI or reporting tools such as Power BI, Tableau, or similar.

• High attention to detail and accuracy.

• Ability to communicate complex information clearly to non-technical audiences.

• Strong organisational and time-management skills.

Desirable

• Experience using cleaning/FM systems

• Experience in facilities management, cleaning, or service-based industries.

• Knowledge of KPI/SLA frameworks.

• Experience with data automation or integration processes.

• Understanding of QHSE reporting standards.

Salary: To be confirmed, depending on experience.

Full Time Work

Location: Abbey Mill Business Centre, Paisley