We’re looking for a Data Analyst to uncover insights that drive strategic decisions across marketing, customer experience, bookings, and financial performance. You’ll work closely with teams across the business—Marketing, Operations, and Finance—to transform data into actionable intelligence that fuels growth and efficiency.
This is a key role in supporting campaign performance, customer segmentation, forecasting, and reporting as we continue to scale our unique dining experiences across multiple cities.
Key Responsibilities
Campaign & Marketing Performance
Track and analyse marketing and campaign performance
Report on ROI, cover uplift, conversion rates, retention, and attribution
Provide optimisation insights to Campaign and Brand teams
Support A/B testing and performance reporting
Customer Insights & Segmentation
Analyse customer behaviour, define segments, and identify churn risks
Track lifecycle metrics, visit frequency, acquisition costs, and LTV
Support CRM targeting with profiling and response modelling
Predictive & Forecasting Analysis
Build models to forecast bookings and highlight revenue opportunities
Create financial forecasts using historical booking/menu data
Work with Finance on profitability scenarios and trends
Reporting & Visualisation
Build and maintain dashboards and business KPI reports
Deliver regular insights to key teams (Marketing, Ops, Finance)
Support real-time dashboards for daily operational metrics
Data Infrastructure & Governance
Ensure accuracy and cleanliness of customer and booking data
Improve data pipelines and campaign attribution in collaboration with Tech and CRM teams
Promote a data-driven culture across the business
What We’re Looking For
Proven experience as a data analyst in hospitality, e-commerce, or consumer brands
Strong skills in SQL, data visualisation tools, and spreadsheet modelling
Experience in campaign analysis, customer segmentation, and forecasting
Solid understanding of marketing funnels and conversion tracking
Detail-oriented, analytical, and a strong communicator
Comfortable working cross-functionally with multiple teams
Success in this role looks like:
Improved campaign ROI and performance
Better retention and increased booking frequency
Accurate predictive models that inform planning
Timely, actionable reporting used across teams
Widespread adoption of data tools and insights
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