Data Analyst and Coach
The Dudley Group NHS Foundation TrustJob overview
Do you love data and strive to make data accessible to all? The Improving Together team at The Dudley Group NHS Foundation Trust are looking for a Data Analyst and Coach who is passionate about improvement and using data to focus our curiosity. You will be joining an established quality improvement team who support the trust to develop an improvement mindset, empowering staff to make change, improving our patients and staffs experience.
The Improving Together team provides support for all staff to develop improvement skills and behaviour with data at the centre of their thinking. We provide engaging and interactive training and support for all staff and colleagues. The data coach will be integral in the delivery of the data collection, analysis and delivery of our vision of “Creating a culture of continuous improvement delivering safe, high quality and compassionate efficient care”.
A large part of the role will include face to face coaching with stakeholders to support the use of data for insight and decision making. Based on our core principles of respect for people and a coaching style of leadership.
Advert
As the Improving Together Data coach and Analysist you will
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Research, analyse and present data in an engaging way.
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Coach staff in the use of data for improvement.
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Prepare, deliver and maintain data packs for improvement events and performance boards
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Support the data analysis and deliver for the management system.
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Present data and train data tools in an engaging and interactive way.
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Provide high quality visual management for the Improving together team.
Working for our organisation
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Detailed job description and main responsibilities
Job summary
Professional Skills
The Improving Together Data Analyst and Coach is responsible for supporting clinical and operational teams in identifying opportunities to continually improve clinical workflows, increase clinical coding quality and provide analytical support. The Data Analyst & Coach will build relationships with both clinical and operational staff at all levels across the trust to ensure the needs of the organisation are understood and met, and that all improvements are measurable across the domains of Delivery, Quality, Cost and Morale. The Data Coach will identify and recommend opportunities for improvements to clinical workflow and business processes through the exploitation of technology and improved use of applications or changes to business processes.
The post holder is responsible for delivering the following activities:
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Collecting, analysing and reporting data measures associated with improvement activity being undertaken by the Improving Together team. Preparing data reports in an accessible and engaging format.
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Coaching staff in the use of the data relevant to their service or department.
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Requirements gathering - determine reporting requirements through a consultative process.
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Development – develop the data architecture to support data mining and drill down reporting by roles and across pathways.
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Analytics – identify data analytic techniques to support analyses and optimise the design of clinical workflows, define measures to support operational improvements.
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Preparing and maintaining data packs for improvement events, and performance boards.
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Providing data to support The Dudley Groups management systems.
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Delivering high quality engaging and interactive training including Plot the Dots training and data presentations at improvement events.
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Creating and updating BI dashboards, presenting data to in an engaging and accessible way with an improvement focus to provide insight and support decision making.
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Provide high-quality visual management for the Improving Together team, also supporting the maintenance and development of social media and intranet pages in a creative and visually engaging manner.
Behavioural Skills
A high competency in all forms of communication is essential; one to one, in meetings, written, verbal, teaching and presentation skills. It is also important to be able to choose a style of communication appropriate to the situation and audience ranging from operational and clinical staff to presenting formal reports to the clinical leads.
As part of the team the Data Analyst is required to demonstrate continuously high standards of customer care as well as the ability to respond efficiently and effectively to rapidly changing technical and business developments and ever-expanding user expectations. Solid organisational skills, multi-tasking and prioritising are fundamental to the post-holder’s success.
There will also be an opportunity in this role to develop Improvement workshop facilitation skills.
Knowledge and Experience
The post holder will continually develop their working understanding of the analytical techniques and tools, evaluate business processes in action in an acute hospital to facilitate effective engagement and collaborate with operational staff to analyse processes and develop data analytics to identify opportunities and optimise practice. The post holder will also keep themselves up to date with population health developments and big data analytical methods.
Using AI for jobs applications:
Whilst we encourage the use of technology to help manage time and support innovation. However, it is your responsibility to ensure your application is personalised and clearly reflects your own skills and experiences. While AI can assist with drafting, it should only be used as a support tool. The content must be your own work and accurately represent your knowledge, abilities, and values. Over-reliance on AI-generated content may result in your application being rejected. A common issue arises when we receive multiple applications with identical or overly generic language.
The use of AI during assessments, including interviews, is not permitted unless it has been pre-approved as part of a reasonable adjustment. For digital interviews, you may be asked to provide a 360-degree view of your surroundings on camera and confirm that no additional devices are present. If we suspect AI is being used during an interview, we may pause the process to clarify or adjust our approach to questioning.
Caring for patients demands integrity, honesty, and accountability. We expect your application and participation to be authentic and a genuine reflection of your own experiences and values.
Multi-site working
The four partner Trusts of the Black Country Provider Collaborative (Dudley Group NHS FT, Royal Wolverhampton NHS Trust, Sandwell & West Birmingham NHS Trust, and Walsall Healthcare NHS Trust) are actively working in partnership to deliver a collective vision focused on providing "better, faster and safer care to the population of the Black Country and beyond".
To support this vision, we are (where appropriate and safe to do so) actively looking at new models of care which:
- Better protect elective / planned care service delivery across the system by organising on a 'hot and cold' arrangement
- Consider the optimal use of resources through consolidation and specialisation, and
- Seek to reduce unwarranted variance, level up / standardise care through a 'Networked Service Solution' approach across the four sites
Against this context, although this post is hosted by The Dudley Group, there may be an expectation to work flexibly across the four partner Trusts to better meet patient and service needs.
Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered, dependant upon Job Role and Salary needed to meet the criteria for sponsorship, alongside all other applications. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Work in the UK.
It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here Criminal records checks for overseas applicants.
Not everyone needs a ‘Skilled Worker’ visa. If you are applying for a vacancy in health or adult social care, check if you’re eligible to apply for the Health and Care Worker visa instead. It’s cheaper to apply for and you do not need to pay the annual immigration health surcharge.
RECRUITMENT EQUALITY STATEMENT
We are committed to equal opportunities and want to ensure our workforce is representative of the population we serve. We welcome applications from all sections of the community and diverse groups. It is essential we understand our demographics, in order that we can monitor our performance as an equal opportunity employer, as well as continuing to embed a culture of inclusivity across the organisation, which supports the active participation and contribution of our diverse staff groups in the Trusts decision making processes . On application the shortlisting manager will not see this criterion and therefore it cannot be part of their decision making. Please ensure you complete your equal opportunities questions for us and help us to make sure everyone is welcome.
The Trust is committed to employing and supporting people with disabilities. It is the Trust’s policy to interview all candidates with a disability who meet the minimum ‘essential’ criteria as identified on the person specification. To ensure we know you have a disability, please inform us under the appropriate section on the application form. We welcome applications from the LGBTQ+ community and openly encourage people with different sexual orientation, gender identity and expression to apply to join our team. We promise to respect and encourage the use of all pronouns and will not purposefully mis-gender anyone.
We are governed by the public sector equality duties and by our values of Care, Respect and Responsibility to ensure we eliminate discrimination, harassment, victimisation and any other behaviour that is unlawful, undermines our core values and/or falls short of our Behaviour Framework. We want all of our staff to ‘call out’ any behaviour from colleagues, patients or visitors that constitutes the above and appropriate action be taken.
We will, at every opportunity, advance equality and inclusivity for all staff, at all levels within the organisation, by removing or minimising disadvantage, encouraging participation and taking all relevant steps to meet the needs of anyone who shares a protected characteristic. We will also foster good relations between persons who share a protected characteristic by tackling prejudice and promoting understanding at every opportunity.
We have staff Networks in place to help support staff experience of diverse staff groups and inform us on the actions, interventions and support what we need to put in place to improve the working lives and daily experiences of all colleagues and all teams. Anyone can join the networks and we take pride in having Allies as part of every network within the organisation.
By submitting an application for a position with this organisation, you are declaring that the information given is true and complete, any deliberate omission, falsification or misrepresentation will be grounds for rejecting the application or subsequent dismissal, and where applicable, for positions that requires registration with a professional body, you authorise us to make the required employer checks on your professional registration status.
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date. Please note, preference will be given to at risk employees.
Applicants MUST ensure that they provide details of their referees and their referee email addresses on their application form otherwise their application may not be considered.
By applying for this post you are agreeing to the Dudley Group NHS Foundation Trust transferring the information contained in your application to its preferred applicant management system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are offered a job, information will also be transferred into the NHS Electronic Staff Record system.