Customer Data Analyst

Join Screwfix as a Customer Data Analyst and help us understand our customers like never before. 

Love turning numbers into stories? You’re in the right place. In this role, you’ll be the data detective - digging into customer behaviour and commercial performance to uncover insights that actually make a difference. Whether it’s shaping trading updates or sparking ideas for future campaigns, your analysis will help steer decisions across marketing, commercial, and CRM teams - always ensuring we keep the customer at the heart of everything we do! 

What's in it for you?

• 28 days' holiday (including bank holidays, 5 of which can be taken flexibly) increasing with service up to a maximum of 33 days
• Hybrid working with up to 2 days working from home
• Flexible start and end times around core working hours
• Buy More Holiday - eligible colleagues can boost their holiday allowance by up to one extra week
• Up to 14% employer pension contributions
• Life cover up to 4x your salary
• Health cash plan and discounted gym memberships (up to 25% savings)
• 20% discount at Screwfix and B&Q

• Conduct analysis into customer behaviour, purchasing patterns, and sales data to identify trends, opportunities and actionable insights to inform decision making to enhance commercial decision making and drive business performance.
• Translate complex data into an understandable and actionable format through engaging reports and dashboards that communicate key findings and recommendations to stakeholders.
• Manage a portfolio of analytics work, prioritising as required to deliver effectively.
• Collaborate with cross-functional teams to align customer insights with business objectives and to drive customer-centric strategies and decisions.
• Create strong relationships with key stakeholders in the business, for example our CRM, Commercial and Marketing teams.
• Stay updated with the latest analytical tools and methodologies to enhance the quality of insights.
• Continuously improve our ways of working, and approaches to analytics – ensuring that we are efficient and effective.

• Experience in customer data/analytics, ideally within the retail industry.
• Strong expertise in data analysis and use of Excel
• Experience in data visualisation and storytelling – able to communicate in a straightforward and visually engaging manner, creating a compelling narrative.
• Experience of analytical tools 
• Experience of data visualisation platforms 
• Excellent communication and presentation skills, particularly in writing.
• Excellent attention to detail, focused on accuracy and integrity of work.
• Ability to work independently and collaboratively in a fast-paced environment.

At Screwfix, Your Wellbeing Comes First:

Financial wellbeing

• Wagestream access to track earnings and save
• Access to the Kingfisher Share Scheme
• Colleague support fund
• Exclusive offers and discounts via our Hapi app
• Cycle-to-work scheme and savings on bikes

Every day benefits

• Career progression and development programmes
• Coaching and mentoring to help you thrive
• Access to wellbeing resourcing including PepTalk
• Support networks available  

Recruitment Process

We review applications on an individual basis, and if we feel you would be a good fit we’ll invite you for a call or Teams video for an informal chat about the role, and to see if we’re a good fit for you. From there you can expect a comprehensive process, with regular contact from the Talent Acquisition team who are always available, for any queries you may have.

We value open and honest conversations and collaboration, giving you a chance to learn about what we are doing in an informal and friendly environment. We want to know about you and why you feel that this is the opportunity that excites you.

Sustainability at Screwfix

We’re committed to building a better future for our community and our planet. That’s why we’re doing everything we can in six key areas: eliminating carbon emissions, reducing and recycling waste, sourcing responsibly, keeping products in use for longer, selling more sustainable products and providing sustainable packaging. We’re on a mission to put sustainability at the forefront of everything we do. Join us.

We’ve worked hard to create a culture of inclusivity and genuine community. We’re a company built on teamwork, and the best teams are ones in which everyone can share their view. Whatever your background, however you identify, you’ll be listened to, encouraged, and given the tools and training you need to get ahead. You’ll always know where you are with us. We’re open. We’re fair. And we believe in opportunities for everyone.

Please let us know at careers@screwfix.com if you need any additional support or adjustments when it comes to your application.

We are unable to offer visa sponsorship for this role, so applicants must have the right to work in the UK at the time of application.

NO AGENCIES PLEASE 

#LI-Hybrid