CRM Business Analyst (26744)

CRM Business Analyst

Competitive Salary

Hybrid - 40 hours per week

Permanent, 1 day in Office

Warwick or Colchester

Would you like to make an impact in a global organization?  

MSX International has the job for you!

The CRM Business Analyst will be responsible for gathering, analysing, documenting, and managing business of CRM system. This role involves close collaboration with various stakeholders, including business users, IT teams, and third-party vendors.

The Role

This is a pivotal role in ensuring that the CRM system not only meets technical specifications but also aligns with the organisation's strategic objectives and delivers tangible business value. Effective communication, collaboration, and analytical skills are essential for success in this role.

As part of this role, the CRM Business Manager will:

• Work closely with the Director of Enterprise Applications and VP of Sales to understand the CRM vision, goals, and roadmap.
• Collaborate with internal and external stakeholders to identify business requirements.
• Conduct interviews and workshops to define CRM features and functionality.
• Work closely with software and QA engineers to ensure a shared understanding of the user stories.
• Assist the Enterprise Applications Director in prioritising the CRM development backlog.
• Support testing and evaluation activities to validate the CRM’s functionality and quality.
• Gather feedback from customers on the CRM’s performance, usability, and satisfaction.
• Identify areas for CRM improvement, enhancement, and innovation.
• Represent the CRM internally, sharing knowledge and answering questions.

In your first 90-days you will:

• Meet everyone in our team
• Attend our corporate induction
• Be introduced to our Purpose, Vision and Mission
• Learn our Values and Behaviours and embed them into your role
• Be set goals and objectives aligned to the MSX strategy

About you

This is an excellent opportunity for an individual with great knowledge of CPQ and MS Dynamics , preferably in a very senior-expert level. Our ideal CRM Business Analyst will have a good understanding of sales operations, a proficiency in business analysis tools and methodologies, as well as:

• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels.
• Analytical mindset with the ability to leverage CRM data to derive insights and make data-driven decisions.
• Experience with data migration and integration in CRM project
• Strong analytical and problem-solving skills

In addition to the core skills, experience and knowledge required to be a success, our ideal candidate will live by the MSX values of:

• Getting it done;
• Proving our words with our actions;
• Creating a better tomorrow for our clients, every single day;
• Fearlessly exploring new roads;
• Delivering on our commitments;
• Being excpetional teammates.

If you can demonstrate that you are collaborative and accountable we want to hear from you!

What’s in it for you?

When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry.

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are an inclusion, Disability Confident Committed, organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

• Competitive Salary
• Company Car/Car Allowance
• paid business mileage
• 25 days annual leave per year + bank holidays
• Company contributory pension plan
• Cashback healthcare scheme
• Life Assurance
• Exclusive discounts on everyday purchases
• Exclusive discounts on car purchases
• Global career development opportunities

Working pattern and location

• 40 hours per week
• Permanent role
• Monday - Friday
• Location: Colchester or Warwick, UK
• Occasional international travel

About MSX

With over 5,000 employees based in more than 80 countries across the globe, our proven track record means that we now partner with almost every car manufacturer on the market, providing industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

Please be advised that applications sent via email will not be considered. To ensure that your application will be reviewed by our team, send your CV by clicking the 'Apply' button above.

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.