Business Analyst - Salesforce

We are seeking a Salesforce Business Analyst reporting directly to the Commercial Solutions Manager. This position will be required in the office three days per week and can work remotely two days per week.

The Salesforce Business Analyst will work in close partnership with the Commercial Manager, Business Analysts, Systems Analysts, Developers, Business Users and Customers. The Salesforce Business Analyst will play a critical role in documenting and understanding existing business process, making improvements and deploying Salesforce based solution(s). This candidate must be able to facilitate business process review sessions with our stakeholders, document processes and build business requirements. The Salesforce Business Analyst will need to demonstrate excellent communication skills and the ability to establish and maintain effective relationships with internal stakeholders. Being results-focused, tenacious and a problem solver is a must for this role. The candidate will need to demonstrate experience researching, understanding, and applying knowledge of Salesforce Applications to business needs within a global organization.

Responsibilities: Discovery Sessions & Business Process Documentation

Facilitating discovery sessions with stakeholders from all levels of the organization

• Understand, evaluate, analyze and document business processes using Visio and lean principles.
• Use knowledge of best practices and functional expertise within the scope of the Commercial Applications to drive change in the organization through business process re-design
• Strong process orientation with proven experience in business and technical requirements analysis, business process modeling/mapping
• Understand, validate, and document business needs, distinguish between needs and wants, identify gaps between business needs and standard Salesforce functionality.
• The Software application requirements will be documented using the Agile Framework of user stories with acceptance criteria in our agile tool (Service Now)

Responsibilities: Solution Design

Project Management – The SFDC Business Analyst will own the execution of projects related to new Salesforce deployments for selected business units. Project management will involve the following activities:

• Story grooming, estimation, prioritization and sprint planning with the commercial team
• Create project schedules, assign tasks and perform project oversight
• Sprint management in order to execute the completion of users stories linked to projects
• Communication of project status and key milestones to identified stakeholders
• Work with management/team members/users to ensure project stays on schedule and negotiate/adjust resources and priorities

Responsibilities: Testing and Training

• Develop, document, and fully execute test plans to assess the integrity and accuracy of business processes, module functionality setups and modifications, enhancements/customizations, and patches.
• Ability to build training content and materials including video walk through, step by step instruction guides and training presentations
• Ability to facilitate training sessions both in person or via conferencing technology to new/existing Salesforce users

Additional Responsibilities

• Document any recurring issue and propose solutions to resolve them.
• Develop and maintain business process documentation in flowchart and narrative form as necessary to support compliance
• Help to establish team priorities based on business priority, financial impact, and operational impact to the business.
• Perform other duties as requested, directed or assigned.