Business Analyst II
City of TucsonPOSITION DUTIES AND QUALIFICATIONS
SUMMARY OF DUTIES:
Is a senior level or lead position within the Business Analyst structure. This position leverages the return on enterprise level systems by providing technical support to analyze business processes and technology requirements.DUTIES AND RESPONSIBILITIES:*
Position Specific Summary:
The Business Analyst II position at the City of Tucson’s Water Department offers technical assistance to end users, maintains and updates testing, training materials, and system documentation. This role is responsible for analyzing system performance and providing recommendations for improvements around conservation, sustainability, and technology.
Work is performed under the supervision of the Water Operations Superintendent. This position does not supervise.
Duties and Responsibilities:
Oversees the operation and maintenance of enterprise-level metering applications and databases. Completes routine system duties including data loading and generating accurate reports. Performs routine data auditing activities to ensure data integrity to maintain the accuracy and integrity of current and future customer service data and operational systems.
Verifies system workflows and applications are processed in a timely manner and troubleshoots daily production system issues as they occur. Performs software and technical maintenance and makes modifications to reference tables in the network and web-based modules and systems. Oversees and authorizes system security measures, updates, and maintains system security records and permissions.
Develops system integration strategies and provides input to department leadership for improvements. Understands and updates XML programming for user interfaces and software usage.
Develops complex, non-routine reports, system integrations, system configurations, scripts, manual and automated workflow, structured query language and database management tools.
Provides guidance on system capabilities, compiles data and implements data-driven strategies for management. Analyzes departmental business obstacles and system challenges while collaborating with internal and external stakeholders.
Troubleshoots end-user, functional, and technical problems. Serves as liaison with Information Technology, departmental staff, and vendors to evaluate, test and support new functionality, developments, and enhancements of Customer Information Systems modules or systems. Serves as liaison with Information Technology, departmental staff, and vendors to evaluate, test and support new functionality, developments, and enhancements of Advanced Metering Infrastructure modules or systems.
Leads and trains teams on software implementations, maintenance, and upgrades. Regularly provides direction and assigns work to support staff. Reviews work to ensure accuracy.
Performs all other tasks and duties as assigned.
Working Conditions:
Mostly office environment. This position will be expected to operate a city vehicle. Must have open availability.
* All duties, responsibilities listed are subject to change.
MINIMUM REQUIRED QUALIFICATIONS:
Education:
Bachelor's degreeWork Experience:
Five (5) years of directly related experienceLicense:
Any combination of relevant education and experience may be substituted on a year-for-year basis.
ADDITIONAL MINIMUM REQUIRED QUALIFICATIONS:
Education:
Bachelor's degreeWork Experience:
Directly related experience is defined as-Database Systems, Enterprise Resource Planning, Technical SupportSkills:
License/Certifications:
A valid and unrestricted driver’s license with two (2) years of licensed driving is required - VariousLanguages:
PREFERRED QUALIFICATIONS:
The ideal candidates will possess the following:Experience with the technology components of an Advanced Metering Infrastructure (AMI) and Customer Information (CIS) solutions and uses for these solutions beyond implementation.
Experience in effective people management and supervision including scheduling, training, motivating, mentoring, and promoting a diverse workforce and creating an inclusive workplace.
Web technologies and Web API, to using ASP.NET MVC pattern, VB.NET, C#, HTML.
Transactional programming using Extensible markup language (XML) and JavaScript Object Notation (JSON) structures.
Extensive use of Visual Studio.
Large database technologies, predominantly Structured Query Language (SQL) server.
A strong working knowledge of Business Intelligence software, e.g., Birst, Cognos, Tableau, Power BI, Qlik, Crystal Reports.
ADDITIONAL POSITION INFORMATION:
Position Title:
Business Analyst IITo view the full job profile including classification specifications and physical demands click here.
Department Name:
Water UtilityDepartment Link:
https://www.tucsonaz.gov/Departments/WaterRecruiter Name:
Roxie EscarcegaRecruiter Email:
tw_hr@tucsonaz.govFTE%:
100FLSA:
ExemptPosition Type:
RegularThe Full Hourly Range reflects the City of Tucson's pay range at the time of posting. The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.
The City of Tucson offers a generous benefits package for benefit-eligible positions.The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings.
With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours.
You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.
POSTING INFORMATION
Posting Close Date:
Applicants must submit their completed application by 09-22-2024 at 11:59 p.m. MSTAPPLICATION INSTRUCTIONS
Please see the special application instructions below and follow the directions for applying to this position.
Special Instructions:
**A resume and cover letter are required for this position, and both documents must be submitted at the time of application. Applications that do not include both documents will be considered an incomplete application, and will not be considered. Resumes and cover letters received after the application closing date will not be considered.**As part of the application process, all applicants are required to submit an updated resume and cover letter at the time of application. The cover letter must include responses to the following questions:
1. Please describe your experience with Web technologies and Web API, to using ASP.NET MVC pattern, VB.NET, C#, HTML.
2. Please describe your experience with Transactional programming using Extensible markup language (XML) and JavaScript Object Notation (JSON) structures.
3. Extensive use of Visual Studio is required to be successful in this position. Please describe your experience with Visual Studio.
4. Describe your experience with large database technologies, predominantly Structured Query Language (SQL) server.
5. Do you possess a valid and unrestricted driver’s license? Do you have at least two (2) years of driving experience? Have you had a DUI in the past two (2) years?
If you possess any of the preferred qualifications listed above, and wish to receive consideration for the experience the information must be verifiable in your resume and cover letter.
NOTE: Interviews will be held October 1, 2024, and October 2, 2024, as needed.
Recruiter contact information: If you have any questions, please contact Roxie Escarcega at roxie.escarcega@tucsonaz.gov or (520) 837-2138.
Physical and lifting abilities/requirements are determined by position and are included in the position description.
Background Check: This position has been designated to require a criminal background check.
CITY OF TUCSON IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER and does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD). Click for more information from ACRD about employment discrimination and how to file a complaint with ACRD
The City of Tucson employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.
The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at EmployeeLeaves@tucsonaz.gov or 520-791-2619.
City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer.
Questions? If you need assistance applying for any position, please contact recruitment@tucsonaz.gov or 520-791-4241.
tw_hr@tucsonaz.gov