Business Analyst – CRM D365

Our client is a fast-growing automation-led next-generation service provider delivering excellence in IT, BPO, and consulting services. They are driven by a combination of robust strategies, passionate teams, and a global culture rooted in innovation and automation.

Our client’s Digital offerings have helped clients achieve operational excellence and customer delight. Their focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage. They are now on a journey of metamorphosing the experiences of the customer’s customers by leveraging our industry-leading delivery and execution model, built around the strategy— Automate Everything™, Cloudify Everything™, Transform Customer Experiences™.

Powering our client’s complex technology solutions and services is the Bottom-Up Disruption, a disruptive crowdsourcing initiative that brings about innovation and improvement to everyday complexities and, ultimately, growing the client’s business. The digitally empowered workforce of our client represents various nationalities, comprising 19,833 employees, and lives the company’s philosophy of ‘customer success, first and always’. The company reported a 2020 global revenue of USD $845.04 Mn.

We are currently searching for a Business Analyst – CRM D365:

Responsibilities

• Excellent knowledge and hands-on experience of Azure DevOps, Jira or a similar solution 
• Excellent analytical, problem-solving, decision making, interpersonal and communication skills 
• High-motivated, self-directed individual with the ability to work independently 

Requirements

• Well-versed in SQL and Relational Databases
• Strong project management capabilities with the ability to multi-task 
• Knowledge of Microsoft CRM System is a great plus. 
• Implementation or migration experience with any CRM or ERP project.

Desired 

• 3+ years of BA experience with any of CRM platform is preferred
• 3+ Years of CRM (D365) Support Experience 
• 3+ Years of Data Analysis Experience 
• Agile SAFe certification or a similar Agile certification would be advantageous 

Languages

• Advanced Oral English.
• Native Spanish.

Note:

• Fully remote.

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