Business Analyst
Sabot Consulting
Contract
Remote
United States
$80 - $140 USD yearly
Business Analyst
Location: Sacramento, CA Hybrid 2 to 3 days on site. Remote is a possibility.
Salary: $80-140k
Sabot Consulting is currently seeking an experienced Business Analyst with a proven track record in the implementation of IT Service Management (ITSM) and IT Asset Management (ITAM) systems. The Business Analyst will support the enhancement of operational efficiency, improve service delivery, and align IT processes with industry best practices. This role requires expertise in business analysis methodologies, requirements elicitation, business process optimization, and tool configuration efforts.
Responsibilities:
- Facilitate collaborative workshops and interviews with key stakeholders to gather and document comprehensive business requirements.
- Conduct in-depth analysis of existing processes and workflows, identifying pain points, bottlenecks, and areas for improvement.
- Develop detailed process maps, flowcharts, use cases, user stories, and other visual aids to illustrate current and future state process designs.
- Lead the prioritization of workflows for the ITSM/ITAM implementation project.
- Collaborate closely with the ITSM/ITAM tool vendor to configure solutions that meet the organization’s unique requirements.
- Provide expert guidance on industry best practices and standards related to ITSM and ITAM domains.
- Ensure seamless integration of the ITSM/ITAM tool with existing systems and workflows.
- Assist with post-implementation validation and continuous improvement initiatives.
- Serve as a liaison between business stakeholders, IT teams, and the implementation vendor throughout the project lifecycle.
- Facilitate effective communication, collaboration, and decision-making among all parties involved.
- At least five (5) years of experience within the last ten (10) years working as a Business Analyst with large organizations, leading or participating in the technical implementation of ITSM and ITAM solutions such as ServiceNow.
- At least seven (7) years of experience producing business analysis deliverables such as business requirements, use cases, functional specifications, and traceability matrices.
- At least three (3) years of experience using requirement gathering tools like Rational Requisite Pro, HP ALM, or Jama Software.
Nice to have:
- Experience as a Business Analyst with the State or Federal government.
- Experience leading or participating in the technical implementation of ITSM and ITAM solutions, including areas like Incident Management, Change Management, and Configuration Management.
- IIBA Certified Business Analysis Professional (CBAP or CCBA).
- Experience in Agile project management methodology or Scaled Agile Framework.
- Experience in the ITIL Framework.
- Bachelor’s degree in Computer Science, Computer Engineering, Management Information Systems, or related fields.