Business Analyst
P&T Business Platforms
On-site
San Jose, United States
Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and our travel counselors know that teamwork and great results have no boundary. We are proud to have been named the most admired Travel Management Company – and we are even more proud that we achieved it together. Whether we are booking government travel, advising on international security or establishing relationships with global corporations, we work as a family. We support each other. We grow as a team. And to us, that’s what makes a world of difference.
Position Responsibilities:
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Helps drives operational discipline
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Content creation & communication
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Maintains procedure manuals and documentation. Ensures current information is available to all employees, communicates to appropriate employees when updates are posted, maintains appropriate document control, and ensures obsolete documentation is updated regularly.
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Maintains regional reference lists including key client lists, look to book lists, employee CIC and agent sign lists, GDS access, operations procedures master list.
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Identifies key communication opportunities and provides content for leadership to drive overall performance.
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Change management consultant
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Expert user of Power Advantage. Ability to take data and turn into actionable information and insight.
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Develops reports to assist managers in driving productivity and in tracking training including control charts, outlier reports, training reports, portrait reports.
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Leadership team member
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Active part of the leadership team activities including positive participation in employee engagement activities, team building, training and self-development and active participation in team meetings and working sessions.
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Positive role model for all behaviors as part of CWT's Core Competencies including Responsible Business and Diversity and Inclusion.
Position Requirements:
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Results-driven, ability to work independently and collaboratively with equal success and track record of outstanding individual and team performance.
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Understanding/experience and interest in Lean Six Sigma and Continuous Improvement methodologies
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Strong capabilities to influence where there is no direct authority.
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Elite communication and interpersonal skills.
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Ambitious, aggressive, self-motivated, growth orientated mindset.
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Experience with social media communication
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Strong or growing cross-cultural leadership and communication skills
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Desired Characteristics:
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Strong time management and prioritization
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Proficient in MS Excel and VBA Macros
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Proficient in MS Access and SQL
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Some knowledge in HTML, Java, SharePoint, InfoPath, any others are a plus
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1-3 years’ experience in reporting and analysis in a shared service center environment