Business Analyst

Keller Postman LLC is a national law firm that represents a broad array of clients in class and mass actions, individual arbitrations, and multidistrict litigation matters at the trial and appellate levels in federal and state courts. Serving hundreds of thousands of clients in litigation and arbitration, we have prosecuted high-profile antitrust, privacy, product liability, employment, and consumer-rights cases. Our firm also acts as plaintiffs’ counsel in high-stakes public-enforcement actions. Our mission is to achieve exceptional results for our clients, drive innovation in the practice of law, and pursue unparalleled excellence in everything we do.               

We are seeking a detail-oriented and proactive Business Analyst to join our Client Services team. The ideal candidate will collaborate stakeholders across the organization to support seamless business operations. Notably, this role will take point on documenting processes, creating Standard Operating Procedures (SOPs), and working closely with IT to manage enhancement requests. The role involves gathering and analyzing business requirements, testing enhancements before they go-live, generating Salesforce and Sigma reports, and performing various tasks to support our Firm’s objectives.

Key Responsibilities

• Partner with IT to identify, prioritize, and manage system enhancement requests. Document enhancement requests in Azure Dev Ops.
• Develop clear and concise documentation for enhancement requests, including business requirements and technical specifications.
• Analyze and document current business processes.
• Create, maintain, and update Standard Operating Procedures (SOPs) to ensure operational efficiency and compliance.
• Translate business requirements into detailed functional specifications and use cases.
• Design, generate, and analyze reports using Salesforce and Sigma to support decision-making and performance tracking.
• Conduct User Acceptance Testing (UAT).
• Assist in the development of training materials for new technologies and processes and conduct user training sessions as needed.
• Support project management activities including planning, execution, and monitoring.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Strong analytical and problem-solving skills with attention to detail.
• Excellent verbal and written communication skills.
• Proficient in documenting processes, creating SOPs in Lucid Charts (or similar), and managing requirements.
• Ability to collaborate effectively with cross-functional teams, including IT and business stakeholders.
• Familiarity with project management methodologies and tools.
• Experience with Salesforce reporting tools and features.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Knowledge of business process modeling tools is a plus.

Education/Experience:

• Bachelor’s degree in Business Administration or a related field. Master’s degree or relevant certification (e.g., CBAP, PMI-PBA) is a plus.
• One year of proven experience as a Business Analyst, preferably in a similar industry.
• Hands-on experience with Salesforce reporting, Lucid Charts, and Azure Dev Ops preferred.

Keller Postman is an Equal Opportunity Employer.  For California Applicants, please find our CRPA information here.